wraub Posted August 19, 2013 Share Posted August 19, 2013 Worth noting that that thread on the other forum has almost 750 views at last check. Although it seems to have dropped off the front page over there. Hmmmmm... Quote I'm a lot more like I am now than I was when I got here. Link to comment Share on other sites More sharing options...
Winston Psmith Posted August 19, 2013 Share Posted August 19, 2013 Just found this, from 2007 - ProSound review M350 Quote "Monsters are real, and Ghosts are real too. They live inside us, and sometimes, they win." Stephen King http://www.novparolo.com https://thewinstonpsmithproject.bandcamp.com Link to comment Share on other sites More sharing options...
A String Posted August 19, 2013 Author Share Posted August 19, 2013 Sadly, I did the firmware upgrade when I first got it and it still didn't work. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
bbqbob Posted August 19, 2013 Share Posted August 19, 2013 I just read through this entire thread and all I can say is: INFREAKIN' INCREDIBLE! Quote Link to comment Share on other sites More sharing options...
A String Posted August 20, 2013 Author Share Posted August 20, 2013 Okay, got an email from the local rep. He wants to meet me at the music store tomorrow to arrange the refund. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Dr. Ellwood Posted August 20, 2013 Share Posted August 20, 2013 Gezzz!! what a mess Craig!!! Quote http://www.thestringnetwork.com Link to comment Share on other sites More sharing options...
Larryz Posted August 20, 2013 Share Posted August 20, 2013 Okay, got an email from the local rep. He wants to meet me at the music store tomorrow to arrange the refund. Great news! Finally... Quote Take care, Larryz Link to comment Share on other sites More sharing options...
Sharkman Posted August 20, 2013 Share Posted August 20, 2013 Okay, got an email from the local rep. He wants to meet me at the music store tomorrow to arrange the refund. Great news! Finally... It's not great news yet. He still doesn't have the refund money in his hands. Right now, it's just a great promise. Quote I rock; therefore, I am. Link to comment Share on other sites More sharing options...
Larryz Posted August 20, 2013 Share Posted August 20, 2013 Guess we'll know for sure tomorrow... Quote Take care, Larryz Link to comment Share on other sites More sharing options...
A String Posted August 20, 2013 Author Share Posted August 20, 2013 I can't see them not showing up... Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 20, 2013 Share Posted August 20, 2013 Did they specify that you come slone? Is the meeting place an obscure Italian restaurant or abandoned warehouse? Is it near a river? You MIGHT want to bring a bodyguard. Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
webe123 Posted August 20, 2013 Share Posted August 20, 2013 LOL! Danny....he is not going to get assassinated by the italian mafia for asking for a refund! You have been watching too many Godfather movies. Of course...they COULD..."make him an offer he COULDN'T REFUSE!" (LOL! Sorry, I just couldn't resist!) If he does not show up on the board anymore I guess we will know what happened and ask the police to dredge the river! Quote Link to comment Share on other sites More sharing options...
A String Posted August 20, 2013 Author Share Posted August 20, 2013 No rivers here but there is a big a$$ lake. I'm sure this will finally be the end of it. I'll let you guys know, as soon as I get back, tomorrow. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Caevan O’Shite Posted August 20, 2013 Share Posted August 20, 2013 No rivers here but there is a big a$$ lake. I'm sure this will finally be the end of it. I'll let you guys know, as soon as I get back, tomorrow. Aaaaahhh, Big A$$ Lake, up by Knickers Falls... Quote Ask yourself- What Would Ren and Stimpy Do? ~ Caevan James-Michael Miller-O'Shite ~ _ ___ _ Leprechaun, Esquire _ ___ _ Link to comment Share on other sites More sharing options...
stamplicker Posted August 20, 2013 Share Posted August 20, 2013 No rivers here but there is a big a$$ lake. I'm sure this will finally be the end of it. I'll let you guys know, as soon as I get back, tomorrow. Aaaaahhh, Big A$$ Lake, up by Knickers Falls... Ahhh you've heard of it as well... Quote MagicStomp Soundbites Soundclick Rambles Haunted Art Link to comment Share on other sites More sharing options...
skipclone 1 Posted August 21, 2013 Share Posted August 21, 2013 I think it`s just at the next bend over... Quote Same old surprises, brand new cliches- Skipsounds on Soundclick: www.soundclick.com/bands/pagemusic.cfm?bandid=602491 Link to comment Share on other sites More sharing options...
Caevan O’Shite Posted August 21, 2013 Share Posted August 21, 2013 I think it`s just at the next bend over... Quote Ask yourself- What Would Ren and Stimpy Do? ~ Caevan James-Michael Miller-O'Shite ~ _ ___ _ Leprechaun, Esquire _ ___ _ Link to comment Share on other sites More sharing options...
Larryz Posted August 21, 2013 Share Posted August 21, 2013 Ben Doon and Phil MeCrackagain will meet you at the lake... Quote Take care, Larryz Link to comment Share on other sites More sharing options...
A String Posted August 21, 2013 Author Share Posted August 21, 2013 Well, I finally got my money back. The rep suggested that the plugin was 3rd party and had nothing to do with them. I tried to explain that it was about the customer service...not the plug in. Either way, there were still no apologies for the months of BS I went through. If an Administrator of a forum has to go through this BS, I can only image how difficult it would be for other people. So, in the end folks, it's lesson learned. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Larryz Posted August 21, 2013 Share Posted August 21, 2013 Quote Take care, Larryz Link to comment Share on other sites More sharing options...
Dr. Ellwood Posted August 21, 2013 Share Posted August 21, 2013 Well good Craig, probably also one of the best things to come out of this mess is that you are not the only one who leaned a few things about TC!! Quote http://www.thestringnetwork.com Link to comment Share on other sites More sharing options...
Winston Psmith Posted August 21, 2013 Share Posted August 21, 2013 I'm glad A String got his money back, but what a PITA!!! Even if the software development problem was a third-party issue, IIRC, the software was being developed for TC, not as some after-market product, and the plug-in aspect was touted as part of TC's marketing. All of that suggests to me that TC is still responsible for making sure the end product functioned as advertised. Fail. Quote "Monsters are real, and Ghosts are real too. They live inside us, and sometimes, they win." Stephen King http://www.novparolo.com https://thewinstonpsmithproject.bandcamp.com Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 21, 2013 Share Posted August 21, 2013 Well, I finally got my money back. Woot! The rep suggested that the plugin was 3rd party and had nothing to do with them. I tried to explain that it was about the customer service...not the plug in. Either way, there were still no apologies for the months of BS I went through. They clearly still didn't hear you. If an Administrator of a forum has to go through this BS, I can only image how difficult it would be for other people. Indeed. So, in the end folks, it's lesson learned. By us, yes. By them? My money is on "not yet." Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
Scott Fraser Posted August 21, 2013 Share Posted August 21, 2013 I'm glad A String got his money back, but what a PITA!!! Even if the software development problem was a third-party issue, IIRC, the software was being developed for TC, not as some after-market product, and the plug-in aspect was touted as part of TC's marketing. All of that suggests to me that TC is still responsible for making sure the end product functioned as advertised. Fail. I'm suspecting that this whole thing got caught in the market shift away from hardware effects, towards software effects. IOW, TC came up with a brilliant plan to integrate a piece of hardware with VST applicability, brought out the rack unit, waited for the 3rd party developers, then realized that they were behind the curve, the hardware wasn't selling, upper management wanted to cut losses & concentrate on other products, & A String fell into a black hole of neglect, as the company turned its attention elsewhere. But, while understandable, that's no excuse. Somebody, somewhere in some corporate cubicle has to step up, be a man & say "I can tell you what the problem is. The problem is that the company doesn't want to invest any more in making this product work, so the plug is being pulled. But more important to us than anything else is making sure you get satisfaction in every TC experience you have, so we're going to do whatever it takes to insure you go home happy. The software isn't forthcoming, but we'll take the box back for cash, credit, or any similar value product we make, plus we're going to give you something extra for your trouble." There, I just wrote that, TC, & it wasn't that hard at all to figure out how to make a customer happy, if not with the product, at least happy with the the brand, & that's something that advertising can't buy, but good customer relations can. Quote Scott Fraser Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 21, 2013 Share Posted August 21, 2013 "I can tell you what the problem is. The problem is that the company doesn't want to invest any more in making this product work, so the plug is being pulled. But more important to us than anything else is making sure you get satisfaction in every TC experience you have, so we're going to do whatever it takes to insure you go home happy. The software isn't forthcoming, but we'll take the box back for cash, credit, or any similar value product we make, plus we're going to give you something extra for your trouble." TCE could do a lot worse than cutting and pasting that into their CS playbook. Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
A String Posted August 21, 2013 Author Share Posted August 21, 2013 Yup. You nailed it. This could have been easily rectified but instead, they dragged it out and only refunded my money after public pressure. After months of trouble I walk away with nothing but my original cash and a bad taste in my mouth. As I told the rep, this was about the customer service. They made an enemy of me. I'm sure they have lost a lot of sales, present and future with their bad customer service, plus I will continue to be very vocal about this. It will be my on going mission to let as many people as possible know. Anytime I hear someone talk about buying TC, I will direct them to this thread. Hopefully my troubles will stand as a warning to deter others. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Sharkman Posted August 21, 2013 Share Posted August 21, 2013 Congratulations, A String. It still amazes me how a company can have such utter contempt for a customer. Quote I rock; therefore, I am. Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 21, 2013 Share Posted August 21, 2013 Take your refunded money and get a T-shirt made. Or a little boy pissing on TCE logo window sticker. Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
Narfig Posted August 22, 2013 Share Posted August 22, 2013 So, I'm the guy who gave you your money back today. You should have just talked to us in the first place. It would have been no problem even if it was over the 30 days. Worst possible case is we would have charged you some rent or a restocking fee for the unit.(but not in this situation) Sometimes folks who aren't in the industry have a strange ideas about the size of some of these companies. Most of them are smaller than you'd expect. By the time it got back to the local level we were all on your side. Ah..the joy of the internet. Feel free to give us a call if you need us. Cheers! Quote Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 22, 2013 Share Posted August 22, 2013 A-String can speak for himself, but if I may be so bold: according to the second post in this thread, he did try talking to TCE months ago and got nowhere. Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
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