Narfig

No worries, I figured A-String would recognize me. I feel bad he had all this trouble with something he bought from us. It went though a long, public route to get back to me so I could fix it. First I heard of it was a call from our Canadian rep to make sure he got his money back. I'm pretty sure he had just heard of it as well. As a PSA, many MI companies are much smaller than you expect and populated by engineers, designers and sales/manufacturing folk. Sometimes, they just aren't set up to provide the level of customer service we expect with professional call centres, technical support, teams answering emails...I've heard it all about pretty much every company at some point. Not that I'm excusing or defending poor customer service, just offering my view of why it happens. If you have a problem with something you purchased I'd suggest you start at the store, then work your way up. YMMV, not all stores are a cool as mine. Cheers all!

Ummm A-String... I'm not the TC rep. I work for the store...I'm the guy you handed your credit card to. If you had called me I could have helped you at any time during this. Not blaming anyone, just saying for future reference. Cheers!

You guys are funny, I work for the retailer not TC. I'm the guy who actually gave A-string his money back, just like I would have at any time since he bought it. We have a very flexible return policy. AFAIK, he never called the store. Cheers!

So, I'm the guy who gave you your money back today. You should have just talked to us in the first place. It would have been no problem even if it was over the 30 days. Worst possible case is we would have charged you some rent or a restocking fee for the unit.(but not in this situation) Sometimes folks who aren't in the industry have a strange ideas about the size of some of these companies. Most of them are smaller than you'd expect. By the time it got back to the local level we were all on your side. Ah..the joy of the internet. Feel free to give us a call if you need us. Cheers!