Guitarzan Posted August 6, 2013 Share Posted August 6, 2013 i missed all this, sounds like typical corporate BS to me. we should realize this is normal nowadays. there is 0 communication in companies and the bottom is all that matters to modern business. Quote http://www.soundclick.com/bands/pagemusic.cfm?bandID=193274 rock it, i will Link to comment Share on other sites More sharing options...
Sharkman Posted August 6, 2013 Share Posted August 6, 2013 I was thinking about getting one or two TC Electronics pedals later this year. But after reading all of this, TC Electronics has convinced me to avoid them, and buy a competitors pedals instead. Way to go, TC. Quote I rock; therefore, I am. Link to comment Share on other sites More sharing options...
Caevan O’Shite Posted August 6, 2013 Share Posted August 6, 2013 I will from now on buy only used/vintage TC Electronic products, and discourage others from buying anything new from them. Quote Ask yourself- What Would Ren and Stimpy Do? ~ Caevan James-Michael Miller-O'Shite ~ _ ___ _ Leprechaun, Esquire _ ___ _ Link to comment Share on other sites More sharing options...
Larryz Posted August 6, 2013 Share Posted August 6, 2013 It's rare when this many people chime in with a negative report on a piece of equipment. Hope H-A gives it consideration before buying as I think Lefty has made the right "fugheddaboudit" decision. I know I would too... TC can't say we didn't give them a chance to do the right thing...their ship is sinking fast! Quote Take care, Larryz Link to comment Share on other sites More sharing options...
SEHpicker Posted August 6, 2013 Share Posted August 6, 2013 It is really hard to believe that a company would allow all this bad publicity instead of just replacing a defective unit. :idk That's just bad management. Just with this thread alone they have probably lost more sales revenues than the cost of many pedals. Not to mention loss of reputation and future business. Go figger. Quote SEHpicker The further a society drifts from truth the more it will hate those who speak it." George Orwell Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 6, 2013 Share Posted August 6, 2013 I have already purged my G.A.S. list of TC Electronics gear. Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
Bartholomew Posted August 6, 2013 Share Posted August 6, 2013 I was thinking about getting one or two TC Electronics pedals later this year. But after reading all of this, TC Electronics has convinced me to avoid them, and buy a competitors pedals instead. Way to go, TC. My Boss Chorus has become useless after 15 years, searched the internet for something better since I have to buy another one, was going to get a TC Corona Chorus but after this they lose me as a customer also. Quote Been round the block but am not over the hill... http://www.bandmix.ca/jamrocker/ Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 6, 2013 Share Posted August 6, 2013 Lots of good Chorus pedals out there... In the meantime, TC Electronics...$$$$$ Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
A String Posted August 6, 2013 Author Share Posted August 6, 2013 Read through... Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Caevan O’Shite Posted August 6, 2013 Share Posted August 6, 2013 I was thinking about getting one or two TC Electronics pedals later this year. But after reading all of this, TC Electronics has convinced me to avoid them, and buy a competitors pedals instead. Way to go, TC. My Boss Chorus has become useless after 15 years, searched the internet for something better since I have to buy another one, was going to get a TC Corona Chorus but after this they lose me as a customer also. Lots of good Chorus pedals out there... In the meantime, TC Electronics...$$$$$ Get a used TC Electronic Stereo Chorus/Flanger... Quote Ask yourself- What Would Ren and Stimpy Do? ~ Caevan James-Michael Miller-O'Shite ~ _ ___ _ Leprechaun, Esquire _ ___ _ Link to comment Share on other sites More sharing options...
harvey Posted August 7, 2013 Share Posted August 7, 2013 I was going to buy you all a G Force for Christmas but now it's all going to 'The Human Fund'. Seriously, this is beyond a joke. But I like the new thread name. Quote Guitar Speak Podcast www.guitarspeakpodcast.libsyn.com https://www.facebook.com/guitarspeakpodcast www.itunes.apple.com/au/podcast/guitar-speak-podcast Link to comment Share on other sites More sharing options...
skipclone 1 Posted August 7, 2013 Share Posted August 7, 2013 Holy crap, I just read this entire thread. Unbelievable, my take on TC just took a monkey wrench to the head... Quote Same old surprises, brand new cliches- Skipsounds on Soundclick: www.soundclick.com/bands/pagemusic.cfm?bandid=602491 Link to comment Share on other sites More sharing options...
Bluesape Posted August 7, 2013 Share Posted August 7, 2013 There goes Craig's endorsement deal...... Quote Never a DUH! moment! Well, almost never. OK, OK! Sometimes never! Link to comment Share on other sites More sharing options...
A String Posted August 8, 2013 Author Share Posted August 8, 2013 Before this treatment, I was an avid endorser of TC. Granted, they wouldn't have paid me for that endorsement in a million years, but that's okay. I used to have a plug-in called TC Native Reverb. I absolutely loved the sound of it. TC had a great product at great prices and a fantastic customer service. Now... All they had to do to make this right was refund my money, way back at the very start of all of this. Instead they chose to string me along for months on end, leading me to believe that they were going to fix things. Then, when it was too late to get a refund, they told me to return it to the store and dropped me. Then, Tore did the same thing here. Lead me to believe they are going to refund the money and then disappear, never to be heard from again. They owe me more than a refund now. For all of the emails, phone calls, stress, BS and this useless M350 unit sitting on my desk. It's a crappy way to treat your customers. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Winston Psmith Posted August 8, 2013 Share Posted August 8, 2013 I worked in music retail, and the rule of thumb in the retail world, overall, was that if a customer had a good experience, they were only likely to tell one or two friends, but if they had a bad experience, they were likely to share it with ten or more. The simple math was that bad reviews travel farther and faster than good ones. Looking at this thread, I can see that TC has already lost all of us, and applying that same math, I see a lot of lost sales in their future. Viral marketing in reverse? Quote "Monsters are real, and Ghosts are real too. They live inside us, and sometimes, they win." Stephen King http://www.novparolo.com https://thewinstonpsmithproject.bandcamp.com Link to comment Share on other sites More sharing options...
Dannyalcatraz Posted August 8, 2013 Share Posted August 8, 2013 Like I say all the time- in the Information age, customer service is the new main battlefield for business. What WPS said about customer word of mouth was true...years ago. NOW, a customer can tell the WORLD about their experiences- good or bad- in seconds. And that opinion will last as long as the Internet, Quote Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: âNinety percent of everything is crapâ My FLMS- Murphy's Music in Irving, Tx http://murphysmusictx.com/ Link to comment Share on other sites More sharing options...
webe123 Posted August 10, 2013 Share Posted August 10, 2013 Just read through this thread and I HOPE they make this right! Is TC Electronics and TC Helicon the same company? I am looking at purchasing a vocal pedal made by TC Helicon called a voice live play. But after reading this? I don't know! The pedal itself is about $250.00 and sounds fantastic, but if I get crappy customer service, then I will probably look at another brand if both companies are the same. Anyone know if they are the same? Quote Link to comment Share on other sites More sharing options...
Scott Fraser Posted August 10, 2013 Share Posted August 10, 2013 Yes, it's the same company. Quote Scott Fraser Link to comment Share on other sites More sharing options...
A String Posted August 11, 2013 Author Share Posted August 11, 2013 Still waiting. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
skipclone 1 Posted August 11, 2013 Share Posted August 11, 2013 I think we could still call this kind of news going viral, but more in the original sense of a virus-we`re all getting sick from the same company haha... Quote Same old surprises, brand new cliches- Skipsounds on Soundclick: www.soundclick.com/bands/pagemusic.cfm?bandid=602491 Link to comment Share on other sites More sharing options...
A String Posted August 12, 2013 Author Share Posted August 12, 2013 LOL! I hear you, Skip. I just wish it hadn't cost me so much money to find out. I only get new gear about once a year, if even that often, so this really sucked. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Caevan O’Shite Posted August 12, 2013 Share Posted August 12, 2013 I think we could still call this kind of news going viral, but more in the original sense of a virus-we`re all getting sick from the same company haha... LOL! I hear you, Skip. I just wish it hadn't cost me so much money to find out. I only get new gear about once a year, if even that often, so this really sucked. I've taken this to TC's Facebook 'page, and also my own... Quote Ask yourself- What Would Ren and Stimpy Do? ~ Caevan James-Michael Miller-O'Shite ~ _ ___ _ Leprechaun, Esquire _ ___ _ Link to comment Share on other sites More sharing options...
Winston Psmith Posted August 12, 2013 Share Posted August 12, 2013 I think we could still call this kind of news going viral, but more in the original sense of a virus-we`re all getting sick from the same company haha... LOL! I hear you, Skip. I just wish it hadn't cost me so much money to find out. I only get new gear about once a year, if even that often, so this really sucked. I've taken this to TC's Facebook 'page, and also my own... Yeah, just saw your FB post, and 'liked' it. Quote "Monsters are real, and Ghosts are real too. They live inside us, and sometimes, they win." Stephen King http://www.novparolo.com https://thewinstonpsmithproject.bandcamp.com Link to comment Share on other sites More sharing options...
Dr. Ellwood Posted August 12, 2013 Share Posted August 12, 2013 I have to find it and like it on mine!!! http://www.facebook.com/pages/Trident-Recording-LLC/495631873835049 Quote http://www.thestringnetwork.com Link to comment Share on other sites More sharing options...
Winston Psmith Posted August 13, 2013 Share Posted August 13, 2013 I shared it on my Timeline, too, just to add fuel to the fire. Quote "Monsters are real, and Ghosts are real too. They live inside us, and sometimes, they win." Stephen King http://www.novparolo.com https://thewinstonpsmithproject.bandcamp.com Link to comment Share on other sites More sharing options...
A String Posted August 13, 2013 Author Share Posted August 13, 2013 Well, after the Facebook posts, they contacted me and offered to give me a refund. I will be expected to drive out the the store that I bought it from, to return it. They will be contacting me when it's set up (we'll see how that goes...). So, 8 months and hours of my time down the drain. All just to get a refund and put me back where I was before all of this. While there is no legal recourse for my time and troubles, I was really hoping these guys would make it right. I guess not. Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
picker Posted August 13, 2013 Share Posted August 13, 2013 Do I understand correctly that they want you to drop the offending product off at the store, and wait for them to send you the refund? It's probably just me, but I'd get a receipt for the pedal, signed & dated, from the store. Quote Always remember that you are unique. Just like everyone else. Link to comment Share on other sites More sharing options...
Winston Psmith Posted August 13, 2013 Share Posted August 13, 2013 A String, I'm sorry you didn't get a better response, but a refund, even with the high PITA factor, is better than a big, expensive paperweight sitting on your desk. We'll see how long it takes to set up your refund. I would think after all you've gone through, they'd send you a check and a UPS, or FEDEX, RA #, so you could just be done with it. Don't let them pull a bait-&-switch by offering you credit towards another TC product. Fool me once, as the saying goes. FWIW, you might look into something like this - Lexicon MX400. I'm not sure if it addresses your needs, but from everything I've read, the Lexicon units work. Quote "Monsters are real, and Ghosts are real too. They live inside us, and sometimes, they win." Stephen King http://www.novparolo.com https://thewinstonpsmithproject.bandcamp.com Link to comment Share on other sites More sharing options...
A String Posted August 13, 2013 Author Share Posted August 13, 2013 Over the years, I have recommended TC MANY times. Because of the multiple forum contacts I have, I am probably personally responsible for thousands of dollars of sales. I will get my money back for this unit, but I am not satisfied with the way I was treated and their lack of caring. In the end, I will not buy another TC product nor will I EVER recommend them again. To the contrary, I will always warn people and refer them back to this thread as a cautionary tale. I break even on the unit and my hours of lost time and frustration can be my contribution to keeping others from falling into the same trap. Not that it needs to be said but: NEVER BUY TC Electronic products! Quote Craig Stringnetwork on Facebook String Network Forum My Music Link to comment Share on other sites More sharing options...
Dr. Ellwood Posted August 13, 2013 Share Posted August 13, 2013 No more TC for me EVER!!! Quote http://www.thestringnetwork.com Link to comment Share on other sites More sharing options...
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