LilyM

That's good to hear. My problems with my Keylab continued into v2 but glad to hear it worked out for you. Just curious and sorry for the hijack, but do you use aftertouch? All three of the Keylabs I had, had a 1/2 second delay when applying pressure before the aftertouch message would actually send and whatever effect assigned would begin, which made it largely unusable for me.

I'm surprised to hear Mark Schmeider feels Arturia is good about customer support. I've never heard that before. My own experience just two years ago was terrible, with two separate problems with a brand new Keylab. After an initial automated email response each time, I never got another response despite multiple subsequent emails to them. There is no company or technical support phone number whatsoever to call... no on line chat or anything other than the email. I was lucky after a few months to be in Sam Ash speaking with a salesman who gave me the number for his rep in the company and she did get a new Keylab sent to me, which also had problems and I went through the exact same frustrating sequence, except this time I had some trouble getting though to the rep after after giving tech support a couple of months. At the time, I was googling quite a bit, trying to see if I could get a phone number or trouble shoot some of the problems myself and came across a massive amount of complaints about Arturia support as well as the same problems I was having with the Keylab. Maybe things have changed.