hnovi

@Larryz thanks and I hear you...It sucks getting a wrong guitar. I am a multi carvin/kiesel guitars/bass owner as well as owner of other guitars like daemoness and '83 san dimas jackson which are super rare .... Needless to say I was super careful, understanding and lenient with the owners before getting these guitars as they are one of a kind.... Not everything was always going per my expectations:). Anyway just want to say Kiesel guitars are worth the wait/pain and that many name-brand companies have sometimes management or workers with poor attitudes. But the world with Kiesel guitars is better than without.... So hope the husband gets his

I hear you, but what is the desired outcome? As a guitar player, I will do what it takes to get that guitar. Kiesel guitars are pretty darn good. Neither Jeff nor the customer service will help the playability... So what is an easier task to get my guitar - being patient, dealing with the broken process, dealing with difficult people, and getting the guitar, or embarking on the negative marketing campaign and ending up with no guitar? I am pragmatic, so the latter seems less desirable to me personally... yes it sucks, but so what if you get the guitar in the end and own it for 30 years.

There is a ton of text to follow fully, but it sounds like some hourly workers messed up, which is entirely possible.... If someone waits for so many weeks for the guitar, why dynamite the situation due to errors by hourly workers who are probably bored and can't wait to get home? The guy can't send the right guitar; why would we expect him to print the correct label? This is when you realize you must tame your expectations, lead the hourly worker through the process and get what you need. The escalation seems over the top causing unnecessary results. In the end, everyone is frustrated, and the husband is disappointed even more because he could have had the guitar for the long run, and now that is not possible... If I were waiting for Kiesel for so many weeks and could not get it because my wife is all over the forums, I'd be pretty upset... This is not a problem with the company IMHO. As far as the management is concerned, they have a right to fire the customer they want. This is the USA...