MelbaMike

Hi Thomas ! Please excuse what seems like a very late question about this post, but I am looking for information about how to open my VC-73 to check a ribbon controller which seems to be loose (there are quite a lot of screws underneath this board and I wouldn't know which ones to remove without risking to make errors). When you removed the plastic logos, did you open your VC ? And if so, can you tell me how you did it ? Thanks for your help !

So I finally contacted Korg Canada. Their answer was short but not sweet : they don't honour warranties for products bought outside Canada. They could repair my Continental 73, but I would have to send it to them and pay for the work. Meanwhile, I kept looking into the problem of the notes that won't sound and I am more and more convinced that it might be a loose or faulty connector inside the machine : sometimes the keyboard works perfectly, sometimes only the D's refuse to sound and some other time all of the three faulty notes (D, B flat and E flat) are involved. And it does not matter if the VC has been on for 2 or 20 minutes so I guess it is not heath related. Since my warranty does not seem to be worth anything here in Canada, I'd be very interested to have a look inside the VC, just to verify if the problem is that simple. However, I don't know for sure how to open it. There are quite a few screws underneath the board and I would not know which ones to remove without causing any damage. Does anyone would know the right procedure to do so? Like always, any help would greatly appreciated. Best regards.

Thanks a lot everybody. I will indeed contact Korg Canada. Take care.

Thank you for your advice, rgcm and CyberGene, Meanwhile I have kept studying the «problem» and I found out that it is intermitent. On some occasions the faulty notes are playing again like new and then, out of nowhere, stop working. It does not appear to be temperature related. Also, even when the notes are silent, they still transmit the correct MIDI information to play other keyboards via MIDI. For the moment, I don't know what I'll do with this very deceiving situation. I don't think Korg Canada will be willing to help me since I did not buy my VC in Canada. I guess I'm on my own.

Hi everybody! Being new to this discussion group I hope I am not out of line here. If so, please excuse me. Please also excuse my sometimes strange choice of words as english is not my main language (I am a french speaking Canadian from the province of Quebec). I am having a strange problem with my brand new VOX Continental 73 Black which I bought a month ago : yesterday while I was playing it some notes went completly silent. These are the Ds, the Bflats and the Eflats which refuse to sound all over the keyboard. I tried to shut down the VOX and start it again but that did not help. I also tried doing a complete reset as explained in the user's manual, once again without success. The strange thing about it is that all the notes sound normally when I play the VOX from another keyboard via MIDI. So it is quite clear the problem is related to the Continental's keyboard, but that's all I know. I bought my Vox directly from Thomann since it doesn't seem to be available here in Canada. To my knowledge no music store here has one in stock and many even say it is not available anymore. I really would hate to send it back to Germany as the original box it came in was not in very good shape and would have to be replaced by something else to sustain the trip (considering the elongated shape of the Continental, I don't know what I could use). My Vox came with the 2.0 firmware already installed and I wonder if reinstalling it would help solve the problem. Does some of you guys have some knowledge of such an issue? Or a suggestion to help me? I really love this nice machine and I hope I will be able to enjoy it without any problem. Many thanks for your kind help! Melba Mike