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Venting on a certain software company


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Posted
Arrgghh!!! :mad: Damn fools...I have been waiting for a (light) copy of a certain audio program. I bought it about 10 days ago, and it was to be shipped by Priority Mail. I got it in the middle of the night, and the next morning I thought I'd rather rush it, so I emailed their sales dept. in the morning & asked if I could bump up the shipping. They're West Coast, I'm East Coast, so they should have all day to check this out. The NEXT day, I finally get a message back: "sure, no problem...", except there was a problem - turned out they had shipped it THE DAY BEFORE. (At our company, I usually ask the guy who does the shipping before I make promises to customers...) Next message: "Oops, sorry - it's coming, you should get it Monday...". Hmm..OK, well, that'll do...my bad, should have done it in the first place. In the meantime I can d/l a "fully functioning demo" (considering how well it has functioned so far, I hope it's crippleware...) and use it till the software arrives. Monday,Tuesday...nothing. Christmas - busy time for the USPS, maybe it'll come after? Thursday, Friday...nuttin'. (grumble, grumble) Sent an email telling them that I STILL hadn't gotten it, is there any way to track? No response. Moday comes again...nothing in the mail. :mad: Email them AGAIN, asking about the package. Twice, since by the end of the day I STILL GOT NO ANSWER. Finally...I check tonight, and there's a message from the (apparently 1-person) sales dept: "No, can't track it - by the way, we didn't include THE SUITE NUMBER in the address - do you think that would be a problem?" [i]AARRGGHH!! Stupid Mother^$#(@#!!! Would I have PUT IT THERE iF IT DIDN"T F@$#ING MATTER?!?[/i] I upgraded this dumb program mainly to have an OSX-capable audio app...AND to test & see if I wanted to buy the full version. How do you think I feel about doing that now???
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Posted
I think if you put "Deck" in the thread subject, the owner of Bias will see this thread and talk to you directly and be your friend. Wewus mentioned something about that.
Posted
Kemp: I recently switched to DP. I liked Deck, but it seems to be a dead-end road. I really hate to say that--I tend to root for the underdogs--but survival of the fittest. Bias-Inc folk, if you're reading this: I'm another lost sale.
I've upped my standards; now, up yours.
Posted
[quote]Originally posted by Dan South: [b]Darn, I thought that this was going to be a Microsoft bashing thread. What a let down!! :D [/b][/quote]Dan, I don't know if you caught my thread about IE 6.0, but, FOR ALL THE TIMES THAT I'VE STOOD HEADSTRONG IN SUPPORT OF microsoft corp... TODAY, I've been converted. Bill Gates IS the Anti Christ :mad: :mad: :mad: Them dirty buzzards have lost a loyal customer with their games. Thing is, everything I've got is MS product... it's gonna be harder than heck NOT to continue buying SOME MS upgrades; but............. I'll be looking at competitors now. I'm pretty bent right now.

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Posted
offramp - I may have to agree with you there. I have had hopes for it, but I dunno - and if this is how they normally handle things, well, they're screwed. DP would be my choice - but I have run into a dead end trying to upgrade the copy of 2.7 that I have, (licensing issue - got it second-hand; the dude said he would call & transfer the license to me, but he didn't - and doesn't respond to my emails... :( ) and don't know when I'll be able to pay full price for it. It may be more advantageous to try to cross-grade to something else. Geez...
Posted
Well, I was going to say something, but it had nothing to do with the thread, as I read it incorrectly. :rolleyes:

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