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Your worst nightmare


Roto

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I just got my Alesis DG8 from zzsounds.com yesterday. I was all excited only to open it up and find that 2 of the keys were completely broken off and there is a crack on the right side. Aaaaarrrrggghhhh! I'm about to call them up to get my money back. That thing is gonna be fun to ship back. All together it was 137 pounds in the box. Guess I'll buy something local this time. http://www.musicplayer.com/ubb/frown.gif
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Check some previous threads. You're not alone on this.

Korg Kronos X73 / ARP Odyssey / Motif ES Rack / Roland D-05 / JP-08 / SE-05 / Jupiter Xm / Novation Mininova / NL2X / Waldorf Pulse II

MBP-LOGIC

American Deluxe P-Bass, Yamaha RBX760

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I'm on the phone with zzsounds now. They are playing "I want to Hold your Hand" in German on their hold music...odd. At least I assume it was German because it sounded like the Beatles and it wasn't English. Anyway, sounds like I won't have a problem getting a refund anyway.

 

Since I won't be able to get another DG8, does anyone have any suggestions on something similar in the $1000 range? This is going to be in my apartment only. I'm not gonna be taking it on the road and I can't get a real piano because they don't have volume controls. I've looked at several in stores and I liked the feel of most of the Yamahas. Has anyone looked at the YDP-121 or 101? It would look nice in my livingroom, but if something like a P80 is a lot better for the same price I'd rather get the quality.

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Just gotta reiterate, the Keyboard Corner rocks! http://www.musicplayer.com/ubb/smile.gif

Even though my DG8 was trashed, if it had arrived in one piece I am sure I would have been happy with it for $1000. I would never have known what a good deal that was otherwise. I just didn't know weighted keyboards were so fragile. It looks like the it was the counterweights came up so hard that they snapped the 2 keys off. As long as I get my money back, which it looks like I will, I'll just have to go shop around for something not quite as good. But at least I can get something that will look better in my livingroom. The DG8 is kinda ugly anyway http://www.musicplayer.com/ubb/tongue.gif

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I have to wonder how long companies will continue to

try to ship things like this through UPS? The overhead

from damaged goods must be outrageous, not to mention

customer frustration. Or do you think that a lot of

people simply put up with broken stuff and don't complain? http://www.musicplayer.com/ubb/eek.gif

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Well, I can't imagine anyone would put up with the one I got. Not only were 2 keys broken completely off, but the thing didn't play at all. I couldn't try it just to hear what it sounded like since I never got to see it in person before. If mine actually made a sound I would have considerred getting it repaired for the price I got it at. Zzsounds offered me the option of a discount on repair until I told them what was wrong with it. I still don't have an RMA# from them yet, but so far they seem like a good company to deal with.
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Originally posted by Sal Orlando:

I have to wonder how long companies will continue to

try to ship things like this through UPS?

 

When a manufacturer is doing the packaging for a product, they have people research and test it more thoroughly than you might think. Shock tests, drop tests, all kinds of tests. For example, they put little shock-stickers that rupture when jarred too heavily on the products while they're inside the boxes, seal them up, beat them up, and open them to see if the shock stickers register signs of stress.

 

I happen to know from first-hand experience that the DG8 and its packaging went through extensive testing to make sure that the packaging was way up to snuff. I was there - I saw some of this being done, and heard a bunch of the discussions regarding it. The DG8's packaging was defintely very carefully chosen and designed to withstand some serious handling.

 

dB

:snax:

 

:keys:==> David Bryce Music • Funky Young Monks <==:rawk:

 

 

Affiliations: Cloud Microphones • Music Player Network 

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Originally posted by Sal Orlando:

I have to wonder how long companies will continue to

try to ship things like this through UPS? The overhead

from damaged goods must be outrageous, not to mention

customer frustration. Or do you think that a lot of

people simply put up with broken stuff and don't complain? http://www.musicplayer.com/ubb/eek.gif

 

 

 

I can`t confirm this, it is a unfounded rumor. But the shipping companies say throw it if that will get it to the other end of the room sooner. Speed is everything. Let the insurance handle the damage. LOL Only a rumor, Only a rumor.

 "Let It Be!"

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Originally posted by Roto:

The DG8 is kinda ugly anyway http://www.musicplayer.com/ubb/tongue.gif

 

Actually that's one of things I really like about it, it looks really retro, like something from out of the 70's. Even the big rubbery buttons are neato.

 

We don't need no stinkin' hi-tech lookin keyboards. http://www.musicplayer.com/ubb/smile.gif

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I don't mind the curves and the big buttons. I was more referring to the the plasticky look. Especially considerring I got it with the stand. Gimme a break, I'm trying to convince myself that I didn't want it anyway and that I'm glad it got all busted up http://www.musicplayer.com/ubb/wink.gif

 

Yamaha YDP-121 doesn't have midi...dammit! Maybe I'll just go get a casio http://www.musicplayer.com/ubb/tongue.gif

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Originally posted by kcbass:

 

I can`t confirm this, it is a unfounded rumor. But the shipping companies say throw it if that will get it to the other end of the room sooner. Speed is everything. Let the insurance handle the damage. LOL Only a rumor, Only a rumor.

 

Hah! I worked for one of these companies briefly during

college, and I can confirm the rumours http://www.musicplayer.com/ubb/wink.gif

 

I had two K2600SX damaged; with the first the box was ruptured so

badly that I could reach in and feel that one of the keys wouldn't move.

 

The second one 'only' had its side crushed so I decided to keep

it and have the part replaced, lest chancing what might happen

on the third try http://www.musicplayer.com/ubb/frown.gif

 

Still, it is a damn nice machine...

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This was probably already posted, but here's the information if you need/want to get parts for your DG8.

 

> Hi,

> It looks like Alesis might not be

> supporting the DG8 in the future,

> I was wondering if I could get a

> service manual for it? Just in

> case I have to fix it myself.

 

 

All parts have been forwarded to a

company called Advanced Musical Electronics.

Please fax in a parts order request to

advanced musical electronics @ (310) 559-3051

the voice number is (310) 559-3157

 

Thanks,

"Alesis Technical Support"

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Originally posted by mwisniewski:

All parts have been forwarded to a

company called Advanced Musical Electronics.

Please fax in a parts order request to

advanced musical electronics @ (310) 559-3051

the voice number is (310) 559-3157

 

Thanks,

"Alesis Technical Support"

 

Wow.

 

Who knows anything about these guys? How big are they? How many techs do they have on staff? Are they just going to be doing Alesis stuff? If so, there's still got to be a pretty long wait for service, since (if I understand this correctly) they are one of only two Alesis service centers in the country now.

 

Or, are they just a repair facility that has just taken on what appears to be a pretty sizeable commitment?

 

Does anyone have experience with this company?

 

dB

:snax:

 

:keys:==> David Bryce Music • Funky Young Monks <==:rawk:

 

 

Affiliations: Cloud Microphones • Music Player Network 

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  • 2 weeks later...
I just have to give Zzounds credit. I still have this huge box containing a broken Alesis DG8 sitting in my livingroom waiting for UPS to ship it back, but they already have given me the refund. I wouldn't hesitate to buy from them again, but I don't think I'd mail order another weighted keyboard unless it was another DG8 for $1000 or a similar bargain.
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Originally posted by Dave Bryce:

Wow.

 

Who knows anything about these guys? How big are they? How many techs do they have on staff? Are they just going to be doing Alesis stuff? If so, there's still got to be a pretty long wait for service, since (if I understand this correctly) they are one of only two Alesis service centers in the country now.

 

Or, are they just a repair facility that has just taken on what appears to be a pretty sizeable commitment?

 

Does anyone have experience with this company?

 

dB

 

Ahhh, dB my friend, I think thou doth knowest Advanced. This is Ruth Fischler's company in LA who's done Alesis' (and many many other manufacturer's) warantee repair for many years.

 

Apparently, this (although it doesn't seem like it right now) is good news. Advanced has acquired lots of Alesis parts and will be able to help repair Alesis equipment for a long time, but we'll have to be patient for now. They've got a mountain of Alesis warantee gear to sift through as a result of the BK and her people are trying very hard to get through it. It's going to take awhile. I'm so sorry to hear about the broken DG8s, too...that is a major drag to order a keyboard and receive it in broken condition.

 

Yes, they are a repair facility that has taken on a sizeable commitment, as you said, but her techs have always done excellent work on my gear.

 

Hope that helps... :-)

 

lz

http://www.lauriez.com

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Oh hey, that sounds like good news!

 

I didn't need any repairs, but I called just to check and got the same story. They said they needed to sort through the mountain of Alesis parts and gear they just received and that I should call back sometime in October.

 

They were very nice and polite on the phone http://www.musicplayer.com/ubb/smile.gif

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