SteveStallings Posted June 25, 2001 Share Posted June 25, 2001 My Adats have now been residing at Audio Electronics in Dallas since March 30th 2001. Alesis has been unable or unwilling to ship the parts required for repair since that date. JD and Harley at Audio Electronics have been quite supportive of my plight but they really can offer no encouragement. I truly feel sorry for them as they have been stiffed by Alesis for untold thousands of dollars in warranty repair payments. My stuff is not warranty repair. Sadly the only source for the specific parts is Alesis. What about all the poor schmucks who have their machines in for warranty repair? Jeez. I tried to phone Alesis today at 1-800-5Alesis. I tried several times over a period of time. The number rang...and rang...and rang. No one ever answered. I own two adats, a Quadrasynth, a Q2 Effects, and a new Masterlink. I was quite anxiously awaiting the HD24.....ain't gonna happen folks. These folks will never see a dime of my money again...not ever. Not honoring Warranties? Not shipping parts? Nonexistent support? This message has been edited by SteveStallings on 06-26-2001 at 09:52 AM Link to comment Share on other sites More sharing options...
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