SteveStallings Posted June 25, 2001 Share Posted June 25, 2001 My Adats have now been residing at Audio Electronics in Dallas since March 30th 2001. Alesis has been unable or unwilling to ship the parts required for repair since that date. JD and Harley at Audio Electronics have been quite supportive of my plight but they really can offer no encouragement. I truly feel sorry for them as they have been stiffed by Alesis for untold thousands of dollars in warranty repair payments. My stuff is not warranty repair. Sadly the only source for the specific parts is Alesis. What about all the poor schmucks who have their machines in for warranty repair? Jeez. I tried to phone Alesis today at 1-800-5Alesis. I tried several times over a period of time. The number rang...and rang...and rang. No one ever answered. I own two adats, a Quadrasynth, a Q2 Effects, and a new Masterlink. I was quite anxiously awaiting the HD24.....ain't gonna happen folks. These folks will never see a dime of my money again...not ever. Not honoring Warranties? Not shipping parts? Nonexistent support? This message has been edited by SteveStallings on 06-26-2001 at 09:52 AM Link to comment Share on other sites More sharing options...
Tinen Posted June 26, 2001 Share Posted June 26, 2001 As they headed into Chapter 11, people were laid off in Alesis's Product Support and Parts Departments, so the ringing phone is no surprise. As far as "unwilling" is concerned, for a time they were prohibited from shipping anything, because the bank owned it all. That doesn't mean the people who are left aren't trying to do the best they can with the resources they have. We'll just have to be patient. There hasn't been enough time to clear things up, and it's impossible to tell whether your particular problem could be resolved. Numark's only had them for a week or so, and there's a lot of disarray, I'm sure. A bankruptcy is a messy, difficult thing, especially when parts for products come from countries that don't understand what "Chapter 11" means. A bankruptcy is meant to "clear the decks" of most of the previous debts and obligations so a new company can be formed out of the ashes of the old. There's nothing you can do except be patient, keep emailing your problem to them, and hope they get their act together . It's possible that the new company will not be able to support old products completely. It depends on the ruling of the bankruptcy court in Los Angeles. Perhaps a network of the independent service centers (many of whom stocked parts) could be formed to trade parts back and forth. Something like that happened for ARP and New England Digital. Sadly, Alesis's situation as a leading high-tech innovator that wound up in the red isn't unique--just look at Polaroid and Xerox. Good luck. --DT Link to comment Share on other sites More sharing options...
Moronix Posted June 26, 2001 Share Posted June 26, 2001 Steve, You don't provide an email, So you must email me and maybe I can sort this out. Robert Morin Alesis Link to comment Share on other sites More sharing options...
SteveStallings Posted June 26, 2001 Author Share Posted June 26, 2001 sorry...my email is stevestallings@earthlink.net This is not personal. I've been really patient with this. I'm just frustrated beyond belief at this point. I know that people who are the worker bees are folks just like me. I'm sure that they are good people. Link to comment Share on other sites More sharing options...
Moronix Posted June 26, 2001 Share Posted June 26, 2001 Originally posted by SteveStallings: sorry...my email is stevestallings@earthlink.net This is not personal. I've been really patient with this. I'm just frustrated beyond belief at this point. I know that people who are the worker bees are folks just like me. I'm sure that they are good people. I understand. Robert Morin Link to comment Share on other sites More sharing options...
fantasticsound Posted June 26, 2001 Share Posted June 26, 2001 Hey Robert! Can you tell me the supposed internal battery life on an original SR-16? (Original in the sense that it was bought in the first month they hit the streets. No D00-09,D10-19, etc. modes! Just D40-49 was available for about the first 6 months to 8 months! http://www.musicplayer.com/ubb/biggrin.gif) The reason I ask is I've owned this one all this time, and I have patterns stored in it that were programmed when the unit was brand spankin' new. It has yet to fail me in any situation, but I figured the internal memory battery would have died almost 6 years ago by the manual's guess! Any comments? Completely satisfied with my purchace. Fantasticsound@hotmail.com ------------------ Neil Reality: A few moments of lucidity surrounded by insanity. It's easiest to find me on Facebook. Neil Bergman Soundclick fntstcsnd Link to comment Share on other sites More sharing options...
Anderton Posted June 26, 2001 Share Posted June 26, 2001 Well, Robert's good evidence of Alesis being good people. When Alesis went Chapter 11, they were in a real mess. It will definitely take time to sort all that out. Craig Anderton Educational site: http://www.craiganderton.org Music: http://www.youtube.com/thecraiganderton Twitter: http://www.twitter.com/craig_anderton Link to comment Share on other sites More sharing options...
Philip OKeefe Posted June 26, 2001 Share Posted June 26, 2001 Hey Robert: I have not heard any new news on the HD24 - can you give us an update regarding when / if it is going to ship? BTW, is there any plans to make one with tube electronics in it? http://www.musicplayer.com/ubb/rolleyes.gifhttp://www.musicplayer.com/ubb/smile.gif I've also heard that (and this was even before the bankruptcy thing came up) that parts like headstacks for blackface ADATs are soon going to be difficult or impossible to get... this was from an Alesis dealer who might have just wanted to sell me new machines (which they did) but I trust / respect this guy, and so I'm just wondering if there was anything to this... it might explain some of Steve's problems... but I have no idea which model ADATs Steve has.... Thanks Robert - I hope everything's going better over there for all of you. Phil O'Keefe Sound Sanctuary Recording Riverside CA http://members.aol.com/ssanctuary/index.html email: pokeefe777@msn.com Link to comment Share on other sites More sharing options...
Moronix Posted June 26, 2001 Share Posted June 26, 2001 Originally posted by fantasticsound: Hey Robert! Can you tell me the supposed internal battery life on an original SR-16? (Original in the sense that it was bought in the first month they hit the streets. No D00-09,D10-19, etc. modes! Just D40-49 was available for about the first 6 months to 8 months! http://www.musicplayer.com/ubb/biggrin.gif) The reason I ask is I've owned this one all this time, and I have patterns stored in it that were programmed when the unit was brand spankin' new. It has yet to fail me in any situation, but I figured the internal memory battery would have died almost 6 years ago by the manual's guess! Any comments? Completely satisfied with my purchace. Fantasticsound@hotmail.com The standard answer to that has always been 10 years. I really think you should backup your patterns some how. I have had units reset themselves for no obvious reason. Robert Morin Alesis Link to comment Share on other sites More sharing options...
b_3guy Posted June 26, 2001 Share Posted June 26, 2001 I had been eyeing a pair of Alesis powered monitors. The store got down to their last 2 pairs. When I heard about Alesis & Chapter 11 I went in & put them on lay away. Who knows when the store will get their next Alesis order. Whenever you hear Chapter 11 or bankrupcy, shipping troubles, part troubles, sub-contract troubles start. Even when the President or CEO says business as usual, it won't be. Steve www.seagullphotodesign.com Link to comment Share on other sites More sharing options...
not Cereal Posted June 26, 2001 Share Posted June 26, 2001 i have had nothing but good experiences with my and other's alesis gear. it's those trashcam da *8's that i most fear. when they go, they tend to spit all over your tape with NO warning. Link to comment Share on other sites More sharing options...
miroslav Posted June 26, 2001 Share Posted June 26, 2001 Hmmm...<>...huh? Who just filed for bankruptcy...A-L-E-S-I-S. I guess that whole ADAT vs DAxx just ended...now what was that about the "...installed user base..."??? "Let it go Louie...just let it go". This message has been edited by miroslav on 06-26-2001 at 02:48 PM miroslav - miroslavmusic.com "Just because it happened to you, it doesn't mean it's important." Link to comment Share on other sites More sharing options...
SteveStallings Posted June 26, 2001 Author Share Posted June 26, 2001 I was contacted by Audio Electronics in Dallas a few minutes ago. Robert from Alesis contacted them first thing this morning and arranged to overnight not only the parts for my unit, but thousands of dollars in other needed parts for other units they had in the shop. I am very greatfull for the help. Thank you Robert. I truly wish only the best for Alesis and the Alesis family. ............Now if you all will just get to shipping the HD24 http://www.musicplayer.com/ubb/smile.gif Steve Stallings Bremond, Texas Link to comment Share on other sites More sharing options...
Kris Posted June 26, 2001 Share Posted June 26, 2001 That is truly awesome. Just wanting to point out another reason that these forums rule! Thanks Morinix! Kris My Band: http://www.fullblackout.com UPDATED!!! Fairly regularly these days... http://www.logcabinmusic.com updated 11/9/04 Link to comment Share on other sites More sharing options...
lrbreez Posted June 27, 2001 Share Posted June 27, 2001 There is a shop in Orange County (California) that sells every kind if battery imaginable. If they can't get it they will make it. I think it is called The Battery Shop. I think they are in either LaHambra oor in Alhambra (which ever one is near Fullerton). Buddy Link to comment Share on other sites More sharing options...
michael saulnier Posted June 27, 2001 Share Posted June 27, 2001 Do you mean... Battery World? 1032 E Main St Alhambra, CA 91801 (626) 576-8166 guitplayer I'm still "guitplayer"! Check out my music if you like... http://www.michaelsaulnier.com Link to comment Share on other sites More sharing options...
JohnBartus Posted June 27, 2001 Share Posted June 27, 2001 A bit of very useful advice: just be sure to back up those patterns BEFORE you replace the battery in the SR-16! Good luck! ------------------ John Bartus Radio Active Productions We Make Great Radio Happen - Guaranteed. 1-888-93-RADIO www.radioactivedigital.com John Bartus Music From The Fabulous Florida Keys www.johnbartus.com www.cdbaby.com/bartus www.radioactivedigital.com Link to comment Share on other sites More sharing options...
DC Posted June 27, 2001 Share Posted June 27, 2001 I'm in no real monster hurry, but I need a power supply for an original Quadraverb and a couple of spare idlers for a pre 4.0 software black faced ADAT. Like others, I haven't been able to get through via email or the 1-800 no. Available? thanks, davecharles@musician.net -David http://www.garageband.com/artist/MichaelangelosMuse Link to comment Share on other sites More sharing options...
coxnvox Posted June 27, 2001 Share Posted June 27, 2001 Along those same lines, I sold a friend of mine a MicroVerb 3 a little while ago, sans the power supply. (Incidentally, I had 2 power supplies go bad on this thing under VERY light use...is this a bad sign?) Anyways, I feel like I left him hanging a little because I thought it would be easier than this to find a power supply for it...any suggestions on who would still have these in stock? Thanks, kc Link to comment Share on other sites More sharing options...
kudyba Posted June 27, 2001 Share Posted June 27, 2001 Speaking of Alesis power supplies, I have a Radio Shack power supply that is 500 milliamp with an adjustable polarity female end. It fits into the NanoComp but I was wondering what the recommended MAMPS are for the NanoComp and in what direction the female side should be positioned as well as the proper voltage. I couldn't find anything on the manual, web site, and nothing is written on the unit. Link to comment Share on other sites More sharing options...
not Cereal Posted June 27, 2001 Share Posted June 27, 2001 i hate to admit it, but my lexicon lxp5 power supply melted in the middle of a show. literally melted. it had been getting hot for a while, perhaps a year before this happened. i searched and searched for a new unit, because i love my lexicon. a year later i found a power supply that matched: off a nintendo! the lxp5 uses 1200 - 1300 ma draw. try finding a wall wart that big. the nintedo power jack needed to be modified to fit the lexicon. the polarity was the same, but i had to put the jack in a lathe (yes, with the wart somehow attached spinning rapidly) and turned it down till it matched the org. the the inside needed drilled a few sizes bigger. or, you could simply take the original jack, and solder it nicely to the new supply. Link to comment Share on other sites More sharing options...
Anderton Posted June 27, 2001 Share Posted June 27, 2001 One thing about wall warts: don't leave them powered up when the unit they're powering is turned off. It's best to leave the unit's power switch on, plug your wall warts into a barrier strip, and use that to turn power on and off. BTW the info in this thread has been great. I too wish Alesis a speedy recovery. Craig Anderton Educational site: http://www.craiganderton.org Music: http://www.youtube.com/thecraiganderton Twitter: http://www.twitter.com/craig_anderton Link to comment Share on other sites More sharing options...
Moronix Posted June 27, 2001 Share Posted June 27, 2001 Originally posted by coxnvox@aol.com: Along those same lines, I sold a friend of mine a MicroVerb 3 a little while ago, sans the power supply. (Incidentally, I had 2 power supplies go bad on this thing under VERY light use...is this a bad sign?) Anyways, I feel like I left him hanging a little because I thought it would be easier than this to find a power supply for it...any suggestions on who would still have these in stock? Thanks, kc Please Email me. Robert Morin Alesis Link to comment Share on other sites More sharing options...
Moronix Posted June 27, 2001 Share Posted June 27, 2001 Originally posted by kudyba: Speaking of Alesis power supplies, I have a Radio Shack power supply that is 500 milliamp with an adjustable polarity female end. It fits into the NanoComp but I was wondering what the recommended MAMPS are for the NanoComp and in what direction the female side should be positioned as well as the proper voltage. I couldn't find anything on the manual, web site, and nothing is written on the unit. The fact that you say it has "adjustable Polarity" gives me a clue that this Raido Shack unit is most likely a DC supply. The the supplies Alesis uses are AC. Robert Morin Alesis Link to comment Share on other sites More sharing options...
Rtyleaol.com Posted June 28, 2001 Share Posted June 28, 2001 Just curious they could not even find the parts on the internet I got an Adat too hope i don't have problems! Someone told me you could ship it directly to them and they will fix them cheap! Link to comment Share on other sites More sharing options...
lrbreez Posted June 28, 2001 Share Posted June 28, 2001 << Do you mean... Battery World? 1032 E Main St Alhambra, CA 91801 (626) 576-8166 guitplayer >> Yeah, that's it. Buddy Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.