kurz Posted March 24, 2001 Share Posted March 24, 2001 For the past couple YEARS, approximately 50%(YES,50!!) of the Regal Tip Quantum 3000 drum sticks our drummer has checked out BEFORE PURCHASING,have been BANNANA shaped!Has anybody else noticed this?Is there somewhere we can contact for quality control?We roll and handle the sticks for weight and straightness, and this is VERY DISTURBING. Reply Please! Link to comment Share on other sites More sharing options...
djarrett Posted March 24, 2001 Share Posted March 24, 2001 Hey, Kurz: I have sent an inquiry to the folks at Calato. I would prefer that they answer this quality control issue. Perhaps they will answer on the forum, or perhaps they will chose to e-mail you directly. Please let me know if you do not hear from them this week. Thanks, DJarrett djarrett@musicplayer.com Link to comment Share on other sites More sharing options...
ajcamletearthlink.net Posted March 26, 2001 Share Posted March 26, 2001 Wow, i'm surpirsed to hear this is still going on with them. I actually stopped using their stuff many many years ago and swtiched to Firth pretty much because of that. I still roll sticks if they are not sold as a pair, but the Firths are hardly ever warped, and really not even that bad if they are..... ajc Link to comment Share on other sites More sharing options...
kurz Posted March 29, 2001 Author Share Posted March 29, 2001 Haven't received a reply from anyone at Catalano yet!Also, it's nice to hear someone else is familiar with this situation.Can you dig a bit deeper into this?If my product(or SERVICE-in my case)was this defective(50% is HARDLY ACCEPTABLE)I would either discontinue production, or ELIMINATE the people responsible!Please let me know.I asked GIG magazine to look into this about 6 months ago, and received NO reply whatsoever... Thank You kurz Link to comment Share on other sites More sharing options...
ajcamletearthlink.net Posted March 29, 2001 Share Posted March 29, 2001 Kurz: Hey man, this is the USA - switch brands!!! Thats the loudest message u can send a company! What style/weight do u use? ajc Link to comment Share on other sites More sharing options...
kurz Posted March 29, 2001 Author Share Posted March 29, 2001 AJ.. I'm the keyboard player!Our drummer doesn't have a cornpewter..He's been using Quantum 3000 nylon tip sticks for the past 30 years..He is a difficult person to change..It's I guess the "feel"..My you'd have some suggestions for us--I'll relay the message.Maybe I should get him onto someone's computer so he can get connected.I've changed my keyboards and it has been drastic changes in "feel" and performance, but the technology is so immensely changing,I am learning too much too stop changing keyboards.Drums are very nuch the same technology the last so many years, I can understand his hesitation...Although if it were MY decision, I wouldn't put up with this for a minute!Is there a stick that comes close to length and weight in thge Vic Firth line??Let me know.And Thank You for your input.I know many,many fellow musicians, and MOST are very set in their ways, but there's always a chance to open someone's eyes....... KURZ Link to comment Share on other sites More sharing options...
Carol Calato Posted March 30, 2001 Share Posted March 30, 2001 Sorry about the delay in responding about your drummer's situation, but I've been away and just got back into the office. I'm very concerned about the warpage problem with the Quantum 3000. We just pulled 12 pair of Quantum 3000 from inventory, rolled them, and found only 2 sticks (not pair) to be slightly warped. Warpage is always a problem when working with wood. We dry our lumber at a low temperature to a certain moisture content. Our method for drying produces less warpage than other methods. We can dry all of the moisture out of the wood for even less warpage, but that would produce a brittle stick. So there has to be a compromise. Also, there are inherent stresses in wood. Whenever you cut into wood these stresses are released and this can also cause warpage. So, we therefore inspect our sticks after they are cut. But even so, wood can warp over time. I'm sure you've had an experience with a door that warped, or a floor board that warped. Same principle. To counter all of these factors we have recently introduced several new steps into our production process the results are very good. But this doesn't help out your drummer. Would you please ask him to e-mail me about this situation. I'd really like to get his input on this if he doesn't mind. He can e-mail me at carolc@regaltip.com. In the meantime, thank you very much for bringing this to our attention. If you ever have a problem or question with about a Regal Tip product please do not hesitate to contact me. Regards, Carol Link to comment Share on other sites More sharing options...
Anderton Posted March 30, 2001 Share Posted March 30, 2001 Manufacturers who give a damn! What a concept. Hey Carol, if you ever switch jobs, please let it be to Microsoft...okay? Craig Anderton Educational site: http://www.craiganderton.org Music: http://www.youtube.com/thecraiganderton Twitter: http://www.twitter.com/craig_anderton Link to comment Share on other sites More sharing options...
djarrett Posted April 3, 2001 Share Posted April 3, 2001 Hey, Carol: Thanks for taking the time to respond! It is rare these days to see a manufacturer actually take the time to answer concerns and even more rare to offer to personally ensure satisfaction! This kind of customer care will take Regal Tip far. It is the stuff that winners are made of. My Dad always told me that there was no traffic jam on the extra mile. You obviously understand this philosophy! Thanks again. Dendy Link to comment Share on other sites More sharing options...
felix stein Posted April 3, 2001 Share Posted April 3, 2001 Try changing your wood sealer or using one for that matter. What ever happened to the Carolina Stick Company? I met the Pres. when I was at PIT and he gave everyone a bunch of free sticks-it was cool. felix's band Link to comment Share on other sites More sharing options...
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