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My Ipod nightmare continued...


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UGH!

 

I was having a problem with my new ipod and I sent it in to Apple. They "claim" there isn't a problem... BS! :mad:

 

Who here has an ipod? If you charge it up fully and leave it sitting doing nothing for 48 hrs do you still have charge left? I don't... nothing... it won't even boot up!

 

They didn't even keep in long enough to try!

 

Does anyone know the apple main support phone #?

I can't find it anywhere on their site!

 

It even says in their FAQS:

Question: How long can iPod's battery keep a charge without being used?

Answer: The standby time is 1 month when fully charged. After a month of not being used, the battery will likely be fully discharged. You may find that the battery is empty before then, and that's normal. Even when it's not being used, iPod uses a small amount of battery power.

 

Grrr...

Valky :mad::mad:

Valkyrie Sound:

http://www.vsoundinc.com

Now at TSUTAYA USA:

http://www.tsutayausa.com

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48 Hours, Valky?!

 

OK, nothing runs out it 48 hours. My cell phone can last up to 96 straight without being turned off. Is there a local repair guy you can go to who actually knows what they're doing?

 

Best of luck with it all.

 

Cheers!

Spencer

"I prefer to beat my opponents the old-fashioned way....BRUTALLY!!!!"
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Valky,

 

The Apple support team stunk back during the 80's when I sunk over $6,000 alone in Apple gear to go along with Passport Designs Software, a music interface, and a Yamaha Clavinova. Overall there was $11,000.00 spent that I couldn't get to work together. I had witnessed an Apple Seminar where they had demonstrated the Passport Designs functionality and thought it was awesome to see the software actually scoring the music as it was being played in real time.

 

There were no colleges within a 50 mile radius that offered computerized music and the vendors selling the equipment did not have a CLUE as to how everything worked together. All fingers pointed back to Apple as being the organizer of the demonstration and the people "In the Know"

 

During the initial stages of trouble shooting, I spent countless hours upon hours on the phone long distance (on MY dime, because Apple didn't have an 800 tech support number at that time)and got passed around from person to person to person trying to get questions answered; to no avail in resolving issues. I'd get frustrated with Apple and then go back to Yamaha and Passport Designs trying to get answers.... NOTHING.

 

Apple assured me that buying an additional piece of hardware that was NEEDED to make the application functional would resolve the issue... what a laugh... an additional $299.00 to cause even more headaches.

 

Yamaha Corporation wasn't going to TOUCH the issues because the said they knew NOTHING about Passport Designs Corp, and Passport Designs Corp kept claiming there was an issue with Apple.

 

Through all of the 12 hour days that I was working to pay for all of the gear, I laid it all aside in complete frustration after about 6 months of fighting with the vendors trying to get things up and running. I had even told the vendors that I would pay for a local consultant to come out to get everything running. My only option for a consultant was to bring a person in from California to "LOOK" at my set-up with no guarantees. YEAH RIGHT!!!

 

Finally, several months later, after the overtime eased up and I found the time to sit down and really research the owners manuals I found the answer. I discovered that the Passport Designs software was programmed to accept only "sound sensitive" instruments and the Yamaha Clavinova was not a "sound sensitive" instrument (or vice versa...it's been years) In actuality, Apple was not the culprit, other than the fact that THEY are the ones that hosted the seminar promoting the use of their computer equipment to run the applications that sold the entire package. What they didn't bother to tell you is the fact that you HAD to use the very keyboard they were demonstrating with, not just any midi keyboard as what they had implied, or else the system would not be compatible. By the time I finally figured out where the problems were, WITHOUT THE ASSISTANCE OF ANY OF THE THREE MANUFACTURERS, all warranties were void.

 

In Apple's demonstration, I had questioned whether or not you had to use a synthesizer like they had used which was not touch sensitive, or if I could buy a regular weighted keyboard that had reflex that was midi equipped. They told me that any midi equipped keyboard should work. NOT!!!

 

I had use of the computer for graphics and text, and I had use of the Clavinova... the software was toast, and I vowed never to buy another Apple product so long as I lived. I've yet to be convinced otherwise; not even something as small as an Ipod.

 

Tedster had a few bad experiences using his Ipod at his last gig. Don't know exactly what they were, but I recall him mentioning the Ipod as giving him some difficulty.

You can take the man away from his music, but you can't take the music out of the man.

 

Books by Craig Anderton through Amazon

 

Sweetwater: Bruce Swedien\'s "Make Mine Music"

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Originally posted by zeronyne:

Valky, did you talk to the guys at the Genius counter at the Apple store? Is this where you are getting this poor service?

 

If not, I'd say start with them. Which generation iPod is this?

What is this "Genius counter" you're talking about? I bought my ipod new from www.apple.com directly about 2 months ago.

 

Valky

Valkyrie Sound:

http://www.vsoundinc.com

Now at TSUTAYA USA:

http://www.tsutayausa.com

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Originally posted by bearded yeti:

Apple sucks. :evil:

 

Nothing but overpriced junk.

I wouldn't go that far. I'm pleased with everything I've used from Apple. The G4 and G5 Powermacs have been serving me quite faithfully. Valky just happens to own a defective iPod, and is getting piss-poor customer service. I'm sure at some point in our lives, we've all had that kind of thing happen.

 

My Dad once had a Ford F-150 that was fine for the first year, then everything went a-foul; starting with the crankshaft/case. It was never quite the same after that. Even the paint reacted with the primer, and started to uniformily peel off the entire truck!!

 

The truck was defective, and CS from Ford was merely adequate. So, he later got rid of it and has been happily driving a GMC Sierra ever since.

 

.....wait. What's my point here?!

 

Cheers!

Spencer

"I prefer to beat my opponents the old-fashioned way....BRUTALLY!!!!"
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Originally posted by Valkyrie Sound:

Originally posted by zeronyne:

Valky, did you talk to the guys at the Genius counter at the Apple store? Is this where you are getting this poor service?

 

If not, I'd say start with them. Which generation iPod is this?

What is this "Genius counter" you're talking about? I bought my ipod new from www.apple.com directly about 2 months ago.

 

Valky

Go to an Apple Store with your receipt and your ipod. Near the back, there will be a little bar area with some geeky looking dude. He or she is the Apple Genius. Explain the situation. It's much easier to get service there than through Apple Service. Obviously, they are authorized. They've swapped out entire motherboards for me before. Once in a while, you'll get one with attitude. In that case, go straight to the manager.

 

If it's two months old, you shouldn't be seeing this type of drain. You know this already...I'm just empathizing. :D

 

And Yeti/Ashley, don't start a branding racewar here, please.

"For instance" is not proof.

 

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I JUST got back from my first Apple store visit. A friend won an iPod at the company holiday party Saturday and it didn't work out of the box. Being a PC guy, I felt a little strange being amongst the Apple faithful. It kinda smelled like hippie in there. ;) But, I must say that the genius desk girl was very helpful, very nice and got my friend's iPod fired right up. That's saying something these days...
None more black.
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The Apple store will make it right...just go....If there is not one close, mail it back again, but make it dead, even if you have to pop it apart.

 

I have NEVER had one problem with a warrranty repair from Apple. Their products are pricey, but you get what you pay for. iPods are in the ballpark for ALL mp3 players, and have THE interface. Nothing that has come out lately 'gets it'...The new Sony thing looks cool, but has some Sony format that is just messed up, the iRiver stuff is cool, but not as elegant, and the dell stuff is totally usable, but larger adn has a clunkier interface.

 

Fix it Valk. once you do, you will love it. It should have worked out of the box, but they WILL fix it.

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I just stupidly bought Quicktime Pro because I believed some fool in a BB when he prattled about what a great tool it is -- and the Apple site itself which boasts that MPEG-4 is "based" on Quicktime (a tiny shred of truth, there. They apparently used a similar data pointer in the MPEG-4 file header.)

 

Anyhow, it totally sucks. The freebie movie editor that came with a $50 capture card I got recently blows it out of the water a hundred times over. And it's buggy -- unless you consider it a feature when a near-endless string of repeated "No disk - please insert disk" dialogs (with three buttons, all of which do exactly the same thing -- pop another identical error message) takes over your machine if you forget to "Clear menu" at the bottom of the "Most recently used" menu every time you pull a DVD out of the drive. Garbage.

 

What really wigs me out is just a day before I almost bought a cute little used Powerbook. It cost $2900 at the Apple store 18 months ago, but you can only get about $750 for it now. I was kind of dazzled for a moment by the price differential but a Mac pal bought it for his wife. (Whew! I guess that was a close call. I'll never let down my guard again.)

 

[No slag on Macs or Mac users, here. I know a lot of smart people who love their Macs and get a lot done with them.]

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Originally posted by deanmass:

The Apple store will make it right...just go....If there is not one close, mail it back again, but make it dead, even if you have to pop it apart.

 

I have NEVER had one problem with a warrranty repair from Apple. Their products are pricey, but you get what you pay for. iPods are in the ballpark for ALL mp3 players, and have THE interface. Nothing that has come out lately 'gets it'...The new Sony thing looks cool, but has some Sony format that is just messed up, the iRiver stuff is cool, but not as elegant, and the dell stuff is totally usable, but larger adn has a clunkier interface.

 

Fix it Valk. once you do, you will love it. It should have worked out of the box, but they WILL fix it.

Valky already mailed it in once. How many times should it take?

 

__________

 

I wouldn't say the price for an iPod is anywhere near the ballpark of the other players. I was just looking in a Circuit City flyer. $400 for a 40 GB ipod. $230 for a 40 GB Creative Nomad. But the iPods do tend to be substantially smaller.

 

And Valky is the first person I've come across who didn't like their iPod -- although I know a number of people who didn't like iTunes at all. But you can still use MusicMatch, instead, I believe.

 

Sony will be supporting Mp3 -- but I'm definitely not a fan of their ATRAC3 compression system (it's the Mini-Disk system) which has never sounded as good as a regular Mp3 to me. But what do you expect from Sony? They're tin ears. They're the ones who stuck us with 44.1 kHz sample rates for CDs, when there was already an established 48 kHz standard. Imagine how much easier recording folks' lives would be if we all used 48/96/192 instead of a mix of 44.1/88.2/176.4 and the above (having to degrade our sound with 'uneven' resamples to go in between formats). Do you remember the first two generations of Sony CD players -- the sound was like hundreds of microsopic clawhammers dragging across your eardrums. I once had to leave a Chrismas party where the host had a second generation Sony CD player he'd paid about $600. Damn, it was gawdawful.

 

Where was I... ah yes, in the middle of my nonstop holiday rant...

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