FLY 3 Amp Update! For fairness' sake

[Winston Psmith]

Quick update, in the interest of fairness -

 

While the Amps have been disappointing, to say the least, Korg/Blackstar's Customer Service people deserve a 5-star rating.

 

Having sent an email to Korg/Blackstar, regarding the replacement Fly 3 Amp, I got an email today, from James at Korg, apologizing for the recurring battery issue , while informing me that they're sending yet another FLY 3 Amp, and this time, the shipping department is to check and make sure there are no batteries.

 

FWIW, I deliberately didn't ask for a replacement for the replacement, so I wasn't expecting one, and didn't feel like they had any obligation to send me one.

 

I have yet to see, or more properly, hear, what the Amp sounds like, but I had to speak up about the response I've gotten from their customer service department. Maybe, with any luck, they'll wind up going through the current stock to deal with the battery issue, and just maybe, find someone else to make the Amps. 

 

 

[Dannyalcatraz]

I like it when a company has good CustServ.  Makes me feel good about trying their products, if I haven’t already.

[Caevan O’Shite]

Glad to hear it! Sounds like outstanding Customer Service and Support.

[Mighty Motif Max]

I've been happy with both Korg and Yamaha's customer service departments. Can't say that for some other brands.