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Serious Mac problem: HELP!


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Okay. I'm getting freaked out here. Trying to remain calm.

 

When I went to bed last night, my Mac (dual 1.25 G4 running 10.3.3) was working in its nominally fine way. No one touched it overnight.

 

When I got up this morning, it started acting odd, and I can't seem to fix it. So... HELP ME! SOS! And so on. Here's what's up.

 

1. It starts up just fine and sees all my files (this is good).

 

2. I can get online (this is also good). And many of my applications (Photoshop, Word and so on) are fine as well (again, good).

 

3. HOWEVER: when I try to open many of the apps contained within OS X (Mail, Safari, even Mac Help), I get either nothing at all, or it just freezes and starts the little spinning rainbow cursor. I have to force quit those apps to keep working.

 

Here's what I've done so far:

 

1. A fresh install of OS X 10.3. I then used "software update" to make sure everything was the latest and greatest.

 

NO HELP.

 

2. I ran the "disk utility" off the software install disc, and my drives were verified as being fine.

 

NO HELP.

 

3. I pulled out the 1GB stick of RAM I'd added, and restarted.

 

NO HELP.

 

4. The only new ANYTHING I've added this week was one new font. I guess I'll pull it, but I can't imagine one font screwing things up this bad. ALSO, I installed and used that font on Wednesday, andf the compujter was fine all yesterday. I can't imagine that's it.

 

ANYWAY... any advice from my Mac friends would be aprpeciated. I can tell this isn't a huge problem. It's starting up fine, seeing all the files. But why aren't my applications working? it's gonna drive me nuts. Help, please.

 

- Jeff

 

Right now, I'm using IE to post this message 9as well as to look at Apple's site for any help).

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Jeff...can't help much since I'm still stuck with 9.2.2....(not a Luddite.....just that we dont want to spring for 12 upgrades of Quark Photoshop etc $$$$$)

 

10.3.3 doesn't have the "Classic" 9.2.2 boot option does it? Like maybe Safari isthinking it's in "Classic" Mode?

 

Anyway...good luck, i'll leave it to the osXers

Lynn G
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Thanks for the help thus far, but I don't think I'm going in the right direction here.

 

Think...

 

- All of my non-Apple apps are working fine, in both Classic and OS X. I'm using the Mac right now (with IE). It's functioning.

 

- Most of my Apple apps are screwed up. Mail, Safari, Help, Preview, Address Book and so on. Even the Calculator freezes after a second. Mostly, they won't show their usual start screen. When I go to "force quit", they look like they're running, though a few times it said "Mail (or whatever) not responding" in the "force quit" menu.

 

- However, iTunes works fine. Font Book seems to work.

 

Please tell me one of you OS Xperts can think of an easy solution.

 

- Jeff

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There was someone with this problem recently on a digest I get...they don't archive (unfortunately) but I *think* they were calling this a "kernel panic." Solution is to reset Permissions.

 

Now I'm still running 9.something so I'm pretty clueless about X.

 

"kernel panic" mac osx

 

in Google brings up a number of promising listings.

 

Good luck!

this house is empty now...
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That doesn't sound like a kernel panic. That's when the screen goes dark and tells you in several languages that you have to restart or quit.

 

I would suggest reparing your disk permissions. Applications -> Utilities -> Disk Utility.

 

You might trash some prefs too and re-start.

 

I'd like to help you more Jeff but you'd have to make some major Laker concessions first. :D:wave:

All the best,

 

Henry Robinett

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Jeff,

 

A couple of things. First, go over to Version Tracker and grab a copy of Cocktail. Use it to clear your application caches. Second, you might want to trash the preference files (.plists) for the apps that are having trouble.

 

Clean those caches every couple weeks or so. Apparently a number of people saw similar symptoms after the last Security Update, and cache clearing mostly seems to have fixed the problem.

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It could be related to a firmware update. Check apples site for your particular G4.

 

Also may be related to this http://docs.info.apple.com/article.html?artnum=25508

 

I've relied heavily on Tech Tool Pro in the past for things similar to this. I would recommend it highly. Cocktail as mentioned above is a good one too.

"When I look at the smiles on all the children's faces,,...I just know they're about to jab me with something." -Homer J. Simpson
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Well, guess what?

 

I just trashed the one thing that was different... a font that one of my clients had me install and use for a recent ad. And now stuff is working again.

 

A font. That was it. Isn't that crazy?

 

In any case, I'm going to start clearing my application caches and preference files more often.

 

- Jeff

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Originally posted by Jeff Da Weasel:

Well, guess what?

 

I just trashed the one thing that was different... a font that one of my clients had me install and use for a recent ad. And now stuff is working again.

 

A font. That was it. Isn't that crazy?

 

- Jeff

:eek:

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Well, hell...I obviously didn't get here fast enough, but yes, a single font can fuck up your day. If that thing is torqued in any way, ANY application will try to access the font and hang until it does.

A bit like the stone in the giant's shoe, but there it is.

I've upped my standards; now, up yours.
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I guess I shouldn't be shocked. The weird thing was, Offramp, that I'd installed and used the font a bunch on Tuesday. Used the computer all day Wednesday and Thursday with no problems. then it takes the proverbial crap on Friday morning?

 

Why? Was it a time-release font bomb? How come it wreaked no havoc for two days?

 

Know that I know the culprit, I may reinstall it and see if I can replicate the problem. But first, I'm doing some serious cache cleaning. Might as well sweep up everything while I'm in there.

 

- Jeff

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I would back up everything before you reinstall that font. And I don't know very much about computers really, but a font causing that many problems sounds mighty strange to me!! I guess you just never know!

 

Cool hanging out with you yesterday for the Lakers game!!!

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Originally posted by Jeff Da Weasel:

I guess I shouldn't be shocked. The weird thing was, Offramp, that I'd installed and used the font a bunch on Tuesday. Used the computer all day Wednesday and Thursday with no problems. then it takes the proverbial crap on Friday morning?

 

Why? Was it a time-release font bomb? How come it wreaked no havoc for two days?

Look back on your habits, here; do you shut the computer down when you're done or do you let it sleep? I have the same G4, only single-proc, and I have more problems getting this thing to behave normally after sleeping than I do when I shut it off. Hell, I had my first kernel panic in 9 months earlier today...all sleep-related. Despite their power, these things are probably every bit as finicky as the old machines.

Go into system prefs>energy saver, and uncheck "put hard disk to sleep whenever possible". You'll more than likely be surprised at how much grief goes away.

Another thing to consider is when you did a permissions repair. Was it before or after the beach ball episodes? If the font was phuqued, not running a permissions repair would be likely to not give the computer 100% certified receipt of the font; when permissions repair is run, then the font becomes "official", and starts poking yer butt. Regardless, this kind of stuff has a really limited shelf life before it starts manifesting itself in bitchy ways. Kinda like seeing how long you can drive your car without changing the oil.

I've upped my standards; now, up yours.
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Well, I knew the font thing seemed too easy. :rolleyes:

 

This morning, it was back to the spinning beachball when I tried to launch Safari or Mail. Grrr! So, thanks to the advice of GeorgeVW, I grabbed a copy of Cocktail and just went to town. Fixed permissions, prebinded the whole system, cleared every bit of cache of any kind, dumped plists.

 

Shut down. Unplugged. Waited thirty seconds while praying silently to the digital gods.

 

Powered back up while keeping my fingers crossed. Everything rocks. Cool. :thu:

 

- Jeff

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I thought Mac's were supposed to be idiot proof. :D:D:D

 

Sorry. I just couldn't resist.

 

Bad me.

 

I'll go to my room now.

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Another thing to try is "File System Check" . Hold down "command+S" then type "fsck - - y" (that's fsck-space-minus-y). Repeat until it comes up clean.

And something that was causing kernal panics for me was some USB devices. Unplug 'em and restart.

The font by itself shouldn't cause any problems. Got to be something else happening. What font is it? Where did it come from or who made it?

 

Sly :cool:

Whasineva ehaiz, ehissgot ta be Funky!
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Sly, I gotta politely disagree. If a font's resource data fork is blonked, the system will have a fit worthy of a 2nd grader in ToysRUs. The system is looking for the font as a resource, and when it can't reconcile or access, you get this kind of crap.

I'm rather interested to know where the font was installed.

I've upped my standards; now, up yours.
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