The company finally acknowledged my unit having bluetooth issues with the onboard bluetooth chip/hardware. But the replacement will take weeks to arrive they said, bec so backed up with issues and customer requests and backlogged orders from Texas storm and everything.
The only reason they even wrote me back, was because I DM'd their social team for an entire week on Instagram. Otherwise, all my support emails went unanswered for 3 weeks. Crazy experience with this company, very difficult! Currently they got $1000 of orders for me and they either arrived broken or delayed. Dont let this happen to you too.