Hello everyone. I'm new to the forum, but have a bad experience with tc as well. Two years ago, I got a Nova Delay. The first problem I experienced was getting it off of the global setting so that I could have all nine presets. The FIRST place that I tried to get some instructions aside from the manual was with TC customer support. I never actually heard from anyone at tc after emailing them. I finally found the instructions in a place that had nothing to do with nothing.
So now, two years later, it isn't holding presets. It automatically is on 1536 milliseconds. When I turn on the preset mode, which SHOULD bring up the first preset, it is still 1536 milliseconds. I am not going through what is described in all of these posts. It is coming off of my board.
Like many people who were around gigging/playing in the 80s, I too thought of TC Electronic as a sort of boutique brand BEFORE there was such a thing. At the time the Chorus/Flanger was VERY expensive, VERY highly rated/praised among the playing community, and known for reliability.
It is a shame that they have taken the direction they have. There is NO way between seeing REALISTIC user experiences along with my personal experience of having an expensive delay pedal die after two yrs., that I will ever use a tc product. I will also never recommend their product. Even though I would live to have an old Chorys/Flanger, there is no way that I would pimp their product by way of having their product on my board period.