@Narfig.....You may very well be the "guy at the store"....but how in the WORLD was A-String SUPPOSED TO KNOW that he was to contact the store you worked at??
Your post does not make much sense.
If A-String did not know to contact you, then how was he supposed to know that beforehand?
He DID contact the manufacturer and got nowhere. Frankly, I think he did all he knew to do and was about to give up when this finally happened.
But it was public pressure that finally made TC Electronics do the right thing. But it STILL SUCKS!
But to say after the FACT that he should have contacted a local dealer when the manufacturer itself was giving him the runaround......does NOT make any sense!