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Help Needed from a Web Guru: Korg Software Pass Installer
#3045426 05/23/20 03:48 AM
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Sundown Offline OP
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Hey all,

I think it's fantastic that Korg continues to support and improve their plugins for so many years and it's great that they've done the Korg Collection 2. I've owned the Wavestation and M1 since their inception in the early 2000's (and I'm the original owner of a hardware Wavestation circa 1990 with the EX add-on board).

Unfortunately their new installer is giving me hell, and Korg hasn't responded to my inquiry. I'm trying to be sympathetic given the pandemic, etc. But I do need some help, and if you happen to be a web programmer or just software savvy, I'll take any suggestions.

My DAW is running Win 7 64bit with all of the latest patches (along with the latest Windows Explorer, Google Chrome, and Microsoft Edge for Win7). One Korg page suggests that Win 10 is required, but I saw another that suggested Win 7 is supported (and I can't imagine there would be a limitation with Win 7 given the similarities in the O/S). But let's consider that a possibility... I do run Win 10 on my leisure laptop and I don't get the same errors. I hope Win 10 isn't an absolute requirement, as there's no way in hell I'm rolling my entire system. I don't take on those changes but every 8-10 years (if possible). It's just too much downtime to do it right.

If you've used their installer before, it's clearly a web browser-based program or app. When I start it up, I get the familiar splash screen:

[Linked Image from i.ibb.co]

After I login, I get this screen, and I proceed to hit "OK"...

[Linked Image from i.ibb.co]

And that's when I get this error...

[Linked Image from i.ibb.co]

What I should see looks like this:

[Linked Image from i.ibb.co]

That's how you register products, download the software, etc.

I've searched the web for others with the same issue and saw some mention of Cookie management (and while some of my screenshots show version 1.0.0.29, I updated to version 1.0.0.30 with no improvements). But no matter what I do with my browsers or settings, I can't seem to get this to work.

Hopefully there is a solution, as rolling my O/S wouldn't be remotely practical right now.

If you have any tips or suggestions, please let me know.

Thanks in advance.

Todd


Sundown

Just Finished: Condensation; Two Button Press
Working on: The Jupiter Bluff; Fishing in Kingsbury
Main axes: Kawai MP11 and Kurz PC361
DAW Platform: Cubase
KC Island
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045457 05/23/20 01:11 PM
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It’s likely a Win 10 thing. Does Win 10 allow running older software in legacy mode?

Also, Win 10 is free at the moment, they allow you to build a startup disk to a USB thumb drive.


Live: Casio PX-560, Roland VR-700
Home: Rebuilt 1910 Chickering 5'2", Fender Rhodes MKI 88k, Yamaha S90ES
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045459 05/23/20 01:33 PM
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It was working fine for me a couple weeks ago on win10.
I started it today to verify if it's just you.
It starts up ok and prompts me to upgrade.
Then it tells me I don't have internet, which I do, and I can't do anything more.
The whole program seems flaky at best. I think only korg can fix this.


hang out with me at woody piano shack
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045465 05/23/20 02:16 PM
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I used it 2 days ago to get the latest updates. I experienced no issues on Win 10.

Did you update the installer to the latest version?

Re: Help Needed from a Web Guru: Korg Software Pass Installer
Markyboard #3045479 05/23/20 03:28 PM
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Originally Posted by Markyboard
Did you update the installer to the latest version?

Yep. I’m running 1.0.0.30. Unfortunately I’m having more issues with that version than 1.0.0.29, but either way, I can’t get to the download/registration page.

I don’t even want to think what it would take to roll my system. I would probably just have to forgo these plugins (or use the the old KLC versions) and move on. I’m running Cubase 6.5 and Wavelab 7, so I would have to update all my DAW software too. Not to mention re-downloading and re-registering countless plugins.

No thanks... In 2 or 3 years I’ll buy all-new hardware and update everything.


Sundown

Just Finished: Condensation; Two Button Press
Working on: The Jupiter Bluff; Fishing in Kingsbury
Main axes: Kawai MP11 and Kurz PC361
DAW Platform: Cubase
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045488 05/23/20 05:04 PM
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I get that. Use the old versions until you decide to jump hardware. In the meanwhile, maybe Korg will address.


Live: Casio PX-560, Roland VR-700
Home: Rebuilt 1910 Chickering 5'2", Fender Rhodes MKI 88k, Yamaha S90ES
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045564 05/24/20 02:18 AM
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I'll give Korg a call next week. They haven't replied to my email, and it doesn't look like they have a user forum.

I really, really hope I can get this to work with Win7. My Father's Day want is the Triton plugin, and that's a non-starter without an installer.

Thanks for the feedback, everyone.

Todd


Sundown

Just Finished: Condensation; Two Button Press
Working on: The Jupiter Bluff; Fishing in Kingsbury
Main axes: Kawai MP11 and Kurz PC361
DAW Platform: Cubase
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045581 05/24/20 03:18 AM
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Can’t you just log in to korg id and download the installers manually?
https://id.korg.com/users/registered-products

I hadn’t even heard of this “korg software pass” until people started mentioning what a problem it is.

Re: Help Needed from a Web Guru: Korg Software Pass Installer
conundrum #3045582 05/24/20 03:28 AM
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Originally Posted by conundrum
Can’t you just log in to korg id and download the installers manually?
https://id.korg.com/users/registered-products

I hadn’t even heard of this “korg software pass” until people started mentioning what a problem it is.

No, I don’t think I can. My recent purchases don’t show as a Registered Products, and I don’t see any options to add license keys to my profile.


Sundown

Just Finished: Condensation; Two Button Press
Working on: The Jupiter Bluff; Fishing in Kingsbury
Main axes: Kawai MP11 and Kurz PC361
DAW Platform: Cubase
Re: Help Needed from a Web Guru: Korg Software Pass Installer
Sundown #3045587 05/24/20 04:10 AM
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The error window inside the installer window looks like Internet Explorer. What is your default browser? Maybe try changing default browser to Chrome or Edge?


Dan

Acoustic/Electric stringed instruments ranging from 4 to 230 strings, hammered, picked, fingered, slapped, and plucked. Analog and Digital Electronic instruments, reeds, and throat/mouth.
Re: Help Needed from a Web Guru: Korg Software Pass Installer
J. Dan #3045634 05/24/20 02:31 PM
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Originally Posted by J. Dan
The error window inside the installer window looks like Internet Explorer. What is your default browser? Maybe try changing default browser to Chrome or Edge?

Yep. Unfortunately I’ve tried that Dan. I’m going to continue to try different things.


Sundown

Just Finished: Condensation; Two Button Press
Working on: The Jupiter Bluff; Fishing in Kingsbury
Main axes: Kawai MP11 and Kurz PC361
DAW Platform: Cubase

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