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#1681457 - 06/03/05 11:32 PM Digi 002 Word Clock Bug? (Mac)
Geoff Grace
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My Digi 002 Word Clock Problem Has Stumped Six Tech Support Guys So Far.

I think I've found a genuine bug, but I'm open to being wrong. In fact, I'm hopeful that I'm wrong.

For more, follow the link below:

002 Word Clock Issue Stumps Six Tech Support Guys!

While I don't expect anyone here to help when the six tech support guys I talked to couldn't, I'm open to any suggestions. I'd like to add that, despite many posts in forums around the Internet which speculate that Digidesign doesn't care about the quality of its hardware drivers, Digidesign's tech support staff clearly demonstrated to me that they care very much about possible bugs, spending hours of time so far with me trying to get to the bottom of this!

I may be frustrated by the existence of this problem, but I'm very impressed with the attitude of Digidesign employees! I've been a Digidesign customer for over a decade now, and their response to this situation has only helped cement my loyalty!

Best,

Geoff
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#1681458 - 06/03/05 11:59 PM Re: Digi 002 Word Clock Bug? (Mac)
Philip O'Keefe
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Well Geoff, I wish I could help, but since I'm not a Mac guy, I really don't have anything I can suggest... but I would say, after reading your linked post on the DUC, that it does sound like a Core Audio / driver issue. That would explain why it doesn't keep its clock settings with third party apps, but works fine when set from within PT, which, as you said, PT LE doesn't use for interfacing with the hardware.

Hopefully someone will be able to help you get this all sorted out. Oh, and FWIW, I've had similar positive experiences with Digidesign's tech / customer support.
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#1681459 - 06/04/05 04:17 AM Re: Digi 002 Word Clock Bug? (Mac)
Geoff Grace
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Thanks Phil. It's good to know you think my conclusion is valid, and I'm glad that Digidesign has been there for you too.

Best,

Geoff
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#1681460 - 06/19/05 04:57 AM Re: Digi 002 Word Clock Bug? (Mac)
Geoff Grace
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I'm sad to report that I never heard from Keith (Digidesign's CoreAudio guy) and that this problem remains unresolved.

My current workaround is to use Pro Tools LE, which fortunately is more stable with my software instruments than I expected.

Best,

Geoff
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#1681461 - 06/22/05 12:28 AM Re: Digi 002 Word Clock Bug? (Mac)
Geoff Grace
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Hmm...

I may have found the answer at UnicorNation (with a little help from the DUC):

DP with digi 002-digital input trouble

jimj's suggestion in the UnicorNation thread above is in line with Haigbabe's advice in the DUC thread I linked to in my first post of this thread.

Here are the relevant posts:

Quote:
Originally posted on 06/19/05 06:52 AM by Haigbabe:
I use a 002 and have a Big Ben. (On PC).

I have never been able to clock any of the newer Apogee products to a 002 via s/pdif with any decent result. Also, I'm not the only one, there are others who have had the same problem.

Mine does lock very happily to adat though.
Quote:
Originally posted on 06/19/05 04:59 PM by Sevenlights:
My 002 and G5 dual 2gig, clocks just fine to any spif clock supplyed by either the Apogee AD8000 or Rosetta. Never lost clock yet. I've launched other apps with my external clock at 48 when it should be 44.1 (ie I-tunes) and the core audio has stayed locked to external 48.
Quote:
Originally posted on 06/20/05 06:17 PM by soapbox (Geoff Grace):
Haigbabe, after reading your post, I purchased a fiber-optic cable. I connected it, but I have yet to try tracking with it. However, I did toggle the settings to try both S/PDIF and ADAT sync with the new cable, and Digital Performer still refused to accept digital sync regardless of how the Digi CoreAudio Manager was set. Logic Pro, by the way, has no internal/digital option that I can find when it comes to word clock, so I don't know if it sees the clock or not. At this point in time, Cubase SX crashes upon booting, so I have more troubleshooting to do in that area before I can even see how it reacts to clocking via ADAT.

Fortunately, the new RTAS plug-ins for the main software library (East West Quantum Leap Symphonic Orchestra Platinum) that I'm using on my current project seem to finally be stable, making Pro Tools LE a viable choice for my current project; and the clocking issue has never been a problem with Pro Tools LE because it doesn't use Digi CoreAudio Manager to interface with the Digi 002. Therefore, since I'm running behind on my project, I plan to shelve troubleshooting on this issue for awhile and use Pro Tools LE. I do plan to try locking to ADAT with Pro Tools LE though to see if I like the results better than with S/PDIF. (Edit: I subsequently tried this and I did like the results better.)

Sevenlights, were any of the other apps you launched third party DAWs, such as Digital Performer, Logic Pro, or Cubase SX? If so, I'd be interested to read how they reacted to your word clock settings.

It does occur to me, after reading your post, that I've let my eyes be my guide rather than my ears. I have yet to try tracking into Digital Performer, Logic Pro, or Cubase SX with my current setup. Perhaps the visual readings are lying about clock settings. When I find the time, I'll have to try tracking into those applications and listen for any of the telltale artifacts of bad clocking.
Quote:
Originally posted on June 21, 2005 09:11 PM by jimj:
I found this method of using the digital (ADAT) i/o of my digi 002 to work. I opened Pro Tools LE (6.7) and changed the clock setting under the hardware dialog to digital, saved the session, closed PT, opened DP, and voila. Even though the DP clock setting was "internal", i.e. "digital" could not be selected, the settings under PT took precedence and the ADAT i/o locked to my digital mixer. Try it!
Quote:
Originally posted on June 21, 2005 09:46 PM by Geoff Grace:
I'm glad to have stumbled across this thread. I've been having similar problems and posting about them at the Digidesign User Conference:

002 Word Clock Issue Stumps Six Tech Support Guys!

(Note: I post as soapbox over there.)

Jim, I was beginning to suspect that I should trust my ears rather than my eyes. I'll try your suggestion the next time I track in Digital Performer.
So that's where things stand right now. I'm posting this in case anyone else has the same problem and needs answers. None of the answers I've gotten so far are definitive, but they sure helped.

Best,

Geoff
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