I don't think I realized they had (or still had) authorized repair centers all across the country. That was the norm years ago, but it almost seems quaint nowadays so I pretty much didn't realize they existed any more.
I've used their official repair facility in Melville, NY one time, and the service there was great. Turnaround time was about ten days, so I'm kind of surprised to read the comments on that article complaining otherwise. I know, I know, my sample size is just 1.0... One the other hand, if you have a Leica camera of any kind, try sending it to THEIR official service facility some time... You might get it back in nine months! With zero communication.