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Re: OT: The Horrors of Calling Customer Service Rant [Re: Joe Muscara] #2996590 06/29/19 03:25 PM
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Originally Posted by Joe Muscara
I kind of lost it with Atom Tickets when they refused to tell me why they banned me from buying tickets from them beyond claiming that I had violated their terms of service. They gave me absolutely no recourse, no way to explain myself if I had done something wrong, and no way to fix it.


They heard you crashed the forum regularly just by interacting with it, and were just being proactive so you wouldn't bring their business down too... grin


Moe
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Re: OT: The Horrors of Calling Customer Service Rant [Re: Synthoid] #2996608 06/29/19 04:26 PM
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Moonglow Offline
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I saw a segment on 60 Minutes a while back where they interviewed a customer service executive for a company (I forget the industry) who admitted to intentionally designing the phone prompts to be difficult to navigate and often resulting in an endless loop.

Regarding those voice recognition programs, sometimes I’ve found that talking “jibberish” will get you to a live body quicker than speaking in clear, recognizable language (“I did not understand that, transferring to a customer service agent.”).

I always try to be nice when dealing with these folks. I’ve found that being polite, cordial, respectful, etc., has been worthwhile. Not CS/TS, but I was once in the process of obtaining bids/estimates for a rather large scale landscaping project, and one guy admitted to charging an “asshole tax.” So I see little upside to the converse approach.


"We don't stop playing because we grow old; we grow old because we stop playing."
- George Bernard Shaw
Re: OT: The Horrors of Calling Customer Service Rant [Re: Moonglow] #2996614 06/29/19 04:58 PM
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stillearning Offline
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Originally Posted by Moonglow

...Regarding those voice recognition programs, sometimes I’ve found that talking “jibberish” will get you to a live body quicker than speaking in clear, recognizable language (“I did not understand that, transferring to a customer service agent.”).

Love it! Consider that stolen.


I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
Re: OT: The Horrors of Calling Customer Service Rant [Re: stillearning] #2996620 06/29/19 05:26 PM
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Docbop Offline
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Originally Posted by stillearning
Originally Posted by Moonglow

...Regarding those voice recognition programs, sometimes I’ve found that talking “jibberish” will get you to a live body quicker than speaking in clear, recognizable language (“I did not understand that, transferring to a customer service agent.”).

Love it! Consider that stolen.



Being I've worked on the other side doing CS and TS is today most of service is tiered support and lower tiers are very scripted. If I get the hint they are just following a script I immediately start asking for my call to be escalated to the next level. I don't want to answered a lot of script questions before they say this is beyond me let me escalate your call. Sometimes even 2nd tier started giving scripted answers and I do the same, usually after that you have more knowledgeable person who can help resolve things. Customer Service and Technical Support is a game now and if you understand that you can get to people that can help quicker.

Re: OT: The Horrors of Calling Customer Service Rant [Re: Synthoid] #2996652 06/29/19 09:06 PM
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J_tour Offline
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Don't ever expect anything out of the call.

Just settle in, grab some porn or your girl/wife/clean sock/whatever, and just be prepared to do nothing for an hour or more.

I like j****ing off, I like having some help when she's around, I also like sitting on my a** doing j*** sh**.

Perfect combination of all of the above.

Just call the f***** number and accomplish all your deepest desires at once.

It's great.

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