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Is there really a quality problem with DSI/Sequential? #2950425 09/28/18 08:00 AM
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Rod S Offline OP
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Wanting to purchase one, let me put in context.

DSI has a distributor in Brazil without a lot of track record. Since these instruments are already on top of the price range, the 'brazil premium' makes it pricey.

I keep hearing quality issues, items having to be returned, warranty work, etc. Comments I heard was that yes, there are quality issues, but warranty is good and DSI fixes out of warranty for reasonable costs. But these don't apply to me.

(1) Independent of the warranty period the US or European manufacturer offers, it's 3 months in Brazil.
(2) Repair at reasonable cost? Not going to happen here.

While these restrictions apply to other manufacturers, I haven't had issues. Gear for me has been rock solid as they are studio instruments.

But I get skeptical as these quality issue discussions pop up everywhere. Reviews in online stores, forums, etc.

Thoughts?


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Re: Is there really a quality problem with DSI/Sequential? [Re: Rod S] #2950497 09/28/18 04:18 PM
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Hey Rod, since no one else has commented yet, I have only purchased one DSI product, and that was a DSI Prophet 8 PE keyboard 10 years ago. I have never had a problem with it. It was damaged 2 times years ago, both times "butt bumped" the audio cables sticking out of the back of the unit, which cracked the audio connectors. Each time I had it repaired, I just removed the circuit board and sent it back, they sent me a replacement, for I believe US $25. Great customer service.


A reason why I collect old keyboards is that I feel partly responsible for doing it, responsible for preserving history and being a custodian for these things
Plus, old gear has a story. I like that.
Re: Is there really a quality problem with DSI/Sequential? [Re: davedoerfler] #2950500 09/28/18 04:46 PM
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Ditto for me, Prophet 08 bought 4 years ago and Prophet 12 one year ago, no issues at all....And I bought used a Tetra to pair it/chain it with my P08 to increase Polyphony, works like a charm as well....


Stage 2, C2, NL2X+TC Pedals, P08+Tetra+H9, P12+TC Chorus D50+PG1000, 2 Matrix 1K, Proteus 2K, TX802, Streichfett, Drumbrute. Guitars:G&L Legacy, Asat X2, Ibanez Artstar AS153.Bass: L2000, SR1200&2605.
Re: Is there really a quality problem with DSI/Sequential? [Re: Quai34] #2950520 09/28/18 06:01 PM
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My Pro2 has been issue free.

dB

Re: Is there really a quality problem with DSI/Sequential? [Re: Dave Bryce] #2950566 09/29/18 02:32 AM
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My OB-6 has been great. I've never heard of pervasive issues, but I'm only one guy on the internet.

Re: Is there really a quality problem with DSI/Sequential? [Re: Nathanael_I] #2950573 09/29/18 05:23 AM
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I have an ob6 that's been trouble free. Havent gigged much with it, but have used it a lot in my studio. Only one data point, but it's been good for a couple years now.


You want me to start this song too slow or too fast?

Forte7, Nord Stage 3, XK3c, OB-6, Arturia Collection, Mainstage, MotionSound KBR3D. A bunch of MusicMan Guitars, Line6 stuff
Re: Is there really a quality problem with DSI/Sequential? [Re: Iconoclast] #2950576 09/29/18 05:55 AM
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Bought a Pro 2 last Friday. I got it home, and when I unpacked it, there was a weird noise when I tilted it to place it on a stand, sort of a cross between a creak and a clunk. It was like whoever assembled it didn't tighten something down properly.

It was loud enough that the retailer could hear it over the phone when I called up to report it.

Anyway, the replacement is fine, as is the Rev 2 that I bought at the same time. I wouldn't class this as a quality problem, probably a one off. If ten people post in with clunky noises, then it would be a different matter.


Occasionally, do something nice for a total stranger. They'll wonder what the hell is going on!
Re: Is there really a quality problem with DSI/Sequential? [Re: Six-string-man] #2950608 09/29/18 11:21 AM
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I don't think so. I'm lining up to buy a Prophet X before long, and have been ruthlessly scanning the interwebs looking for unfortunate stories. I haven't been able to find much that bothers me. I did come across other brands/makes where there were a few unhappy customers.

I've been able to collect a few, mostly involving failed software upgrades and the like -- but a single more serious one where there were photos of board solder issues, since replaced/resolved by the vendor. No second occurrence that I've found in my searches.

Although I'm not in Brasil, I'm a good distance away from anyone who could fix if if something mechanical or electrical would break.

Bottom line: in my situation, it's not a primary concern. Selling my wife on the idea of a $3999 synth just for fun, well that's going to be more of a challenge.


Life is too short to be playing bad music.

Keys: NP2, NS3C
Home: Bosie 200, Yam AG N3
Amps: FA 12acs, RCF TT08as, QSC K.2s, EVOX J8, SSv3
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Re: Is there really a quality problem with DSI/Sequential? [Re: cphollis] #2950633 09/29/18 02:07 PM
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I've had my Mopho KB for around seven years. I once lent it (to a former teacher! mad) and it came back missing a knob. I emailed DSI and they promptly sent me a few replacements at no charge.

Otherwise, my very bottom F key sags a bit below the rest. Not sure why. I mentioned it in that same email and the staff tried to help, but I lapsed in my follow-up since it doesn't affect playability. I'm sure they would've helped me through it if I had wanted to.


Eric
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Re: Is there really a quality problem with DSI/Sequential? [Re: MAJUSCULE] #2950658 09/29/18 04:22 PM
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My OB-6 has been great over the last 18 months on the road, over approx. 100 gigs, loaded in and out by local hands, and riding about 30k miles in the back of a semi. Early on, it had an intermittent, difficult to replicate issue with no audio output if the synth was left on for multiple hours. I brought it by the shop on a tour stop in the Bay Area, and while I walked down the street for a burrito, they replaced the mainboard for me, backing up and restoring my patches for me, and it's been trouble-free since then.

Full disclosure: I received a small "artist pricing" discount when I purchased the OB-6.

Re: Is there really a quality problem with DSI/Sequential? [Re: mynameisdanno] #2950688 09/29/18 10:06 PM
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Rod S Offline OP
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Thanks for the thoughts guys, appreciate the feedback!


Korg Kronos X73 / ARP Odyssey / Yamaha CS6x / P140 / Motif ES Rack / Akai MPK249 / Roland D-05 / JP-08 / Novation Mininova / NL2X / Waldorf Pulse II
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Re: Is there really a quality problem with DSI/Sequential? [Re: Rod S] #2950746 09/30/18 05:24 PM
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Jim Alfredson Offline
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I have never heard of QC issues with DSI stuff. Where is this coming from?

Re: Is there really a quality problem with DSI/Sequential? [Re: Jim Alfredson] #2950813 10/01/18 06:56 AM
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Originally Posted By: Jim Alfredson
I have never heard of QC issues with DSI stuff. Where is this coming from?


^^ what he said, they make quality stuff. Go for it.

Re: Is there really a quality problem with DSI/Sequential? [Re: JoJoB3] #2950814 10/01/18 07:03 AM
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Never heard of quality problems with DSI.
I've been enjoying my Proph 6 on- and offstage for three years now without any problems.


Sequential Circuits Prophet 6 - Nord Stage 3 Compact - Nord Piano 4 - Crumar Mojo - Moog Little Phatty - Roland FA 06 - Yamaha U1 - Rhodes Mk1 73
Re: Is there really a quality problem with DSI/Sequential? [Re: Morizzle] #2951046 10/02/18 12:18 PM
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My Pro2 is built like a tank. My bassist's Mopho: same.


Hitting "Play" does NOT constitute live performance. -Me.
Re: Is there really a quality problem with DSI/Sequential? [Re: Tonysounds] #2951135 10/02/18 11:43 PM
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My Prophet 6 has been fine. Calibrate and enjoy.

I haven’t heard of any recent issues with DSI’s build quality. There were encoder problems early in the company’s life, (with the Prophet 08? Evolver series?). No one’s raised that issue in years, nor about any of the recent models.

There *have* been angry customers who bought the Tempest drum machine and apparently feel DSI never finished the software. That’s the only time I’ve heard of them possibly being a bad actor. (I have no first-hand experience with that box.)

DSI’s U.S. office has a good reputation re pricing of repairs they do. Maybe you could call or email them and see what your repair options would be; assuming you have a good tech in your part of Brazil, explore If DSI would be open to sending the necessary parts and info for the repair. I think they helped users do home fixes when the pot issue came up.

Hope this helps.

Last edited by newkeys; 10/02/18 11:46 PM.
Re: Is there really a quality problem with DSI/Sequential? [Re: newkeys] #2951158 10/03/18 08:22 AM
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Rod S Offline OP
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Guys, thanks for the additional comments.

I thought about quoting some of the comments I've seen in the internet, but I'd be guilty of doing what I don`t like - criticizing gear with comments based on other reviews and not first hand experience. Comments seem to be about pots being too tight or too loose, wobbly, things needing replacement very early, etc. But my gut feeling made a little uneasy as the comments seem to be higher than average.

I like the suggestion of digging a little deeper in the local experience. I do have access to good techs - the trouble is parts a lot of the time.

I'll post again when I take the plunge with my experience.


Korg Kronos X73 / ARP Odyssey / Yamaha CS6x / P140 / Motif ES Rack / Akai MPK249 / Roland D-05 / JP-08 / Novation Mininova / NL2X / Waldorf Pulse II
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Re: Is there really a quality problem with DSI/Sequential? [Re: Rod S] #2951196 10/03/18 12:45 PM
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Originally Posted By: Rod S
Comments seem to be about pots being too tight or too loose, wobbly, things needing replacement very early, etc. But my gut feeling made a little uneasy as the comments seem to be higher than average.


Yeah, that's been the opposite of my experience. High-quality stuff built by people who care.


Eric
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Rhodes Mk 1 Stage 73; Hammond M3; Kurzweil SP-6; Roland FP-4, Juno-106; Nord E3-73; Studiologic Sledge; DSI Mopho KB; Moog Minitaur; Stuff
Re: Is there really a quality problem with DSI/Sequential? [Re: MAJUSCULE] #2954288 10/23/18 06:51 PM
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My experience with Dave Smith Instruments/Sequential is better than I ever expected. I bought a brand new Prophet 5 Rev 3.2 in 1981 and its only been serviced once. I played it so much (had it on the road doing the hotel circuit for 3 years) that I needed to replace the KB Bushing on the Keyboard. I wore them out! I broke two "tines" on the KB from hitting a couple of keys way to hard, not realizing how it worked. My fault.

So I had it serviced by the only analog tech I would trust with that instrument, had the KB Bushings replaced, a couple of switches on the front panel replaced. I asked him to calibrate the Oscillators while he had it in the shop. So, one service since 1981. ONE. It works fine and I only play it on occasion these days. Just a final note: I was the only one that ever carried, moved, or played that keyboard. It was never dropped and stays in excellent tune. Solid as a rock after all these years.


Mike T.


Yamaha Motif ES8, Alesis Ion, Prophet 5 Rev 3.2, 1979 Rhodes Mark 1 Suitcase 73 Piano, Arp Odyssey Md III, Roland R-70 Drum Machine, Digitech Vocalist Live Pro. Roland Boss Chorus Ensemble CE-1.
Re: Is there really a quality problem with DSI/Sequential? [Re: mynameisdanno] #2954442 10/24/18 08:03 PM
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I bought a used P08 that had a bad voice card. They replaced it and shipped it back for $25, Took about two days.

Re: Is there really a quality problem with DSI/Sequential? [Re: delmar] #2970853 01/23/19 07:25 AM
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Rod S Offline OP
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Just to follow up on my thread...

I ended up purchasing not one, but two modules laugh

A local musician was selling a P08 at a great price, close to my house. Like new, he just used it at home and took really good care of it . Depending on how things go I can 'upgrade' to a rev2 in the future.

Then 1 1/2 months later a P12 module (which I had played with and enjoyed) came on sale by a musician (friend of friends...) that was moving and had to reduce his studio. He had just put in online and mentioned it a local internet group I participate. Also in mint condition.

To put in context, DSI are about 2 - 2,5x here vs US price (new), and used ones show up rarely (specially the P12) and people want absurd price...

Having fun with both! (setup was really messy and the rack needed alignment this day... blush )



Korg Kronos X73 / ARP Odyssey / Yamaha CS6x / P140 / Motif ES Rack / Akai MPK249 / Roland D-05 / JP-08 / Novation Mininova / NL2X / Waldorf Pulse II
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Re: Is there really a quality problem with DSI/Sequential? [Re: Rod S] #2970925 01/23/19 02:01 PM
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What's the Roland-ish looking app on the iPad to the right?

Re: Is there really a quality problem with DSI/Sequential? [Re: Rod S] #2970938 01/23/19 02:57 PM
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Originally Posted By: Rod S
But I get skeptical as these quality issue discussions pop up everywhere. Reviews in online stores, forums, etc.


And you should be skeptical. I own a lot of gear and had read a lot of bulls--- in reviews especially online forums. Frankly too many "reviews" are the product of owners who were incapable of operating them. Not only did some of them admit to that fact elsewhere, they continue to browbeat forums all over.

A lot of forums have poor moderation and either are indifferent or have shown an obvious bias. KC is one of the few exceptions. Not only is the forum policy rigidly enforced, the community is not shy about rebuttals or calling out members.

Re: Is there really a quality problem with DSI/Sequential? [Re: The Real MC] #2970947 01/23/19 03:16 PM
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ProfD Online Content
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I'm glad brotha Rod has picked up a few DSI boxes. thu

As the owner of a Sequential Prophet 6,, I just want to report that I've had zero issues with it. Solid as a rock. cool


PD

"The greatest thing you'll ever learn, is just to love and be loved in return."--E. Ahbez "Nature Boy"
Re: Is there really a quality problem with DSI/Sequential? [Re: ProfD] #2971018 01/23/19 06:04 PM
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Originally Posted By: ProfD
I'm glad brotha Rod has picked up a few DSI boxes. thu

As the owner of a Sequential Prophet 6,, I just want to report that I've had zero issues with it. Solid as a rock. cool


Excellent, ProfD!

Getting advice from end-users like this is one of the best features of KC.

Having a beer or two with folks here is somewhere on that list too.

That reminds me. I'm overdue for a visit to the swamp. Might have to slip into my MercedesKiaStickShiftwiththeSixCDChanger and make a midnight run across the state line. cool

ITGITC? cool


"Music expresses that which cannot be put into words and that which cannot remain silent.� - Victor Hugo
Re: Is there really a quality problem with DSI/Sequential? [Re: Franz Schiller] #2971158 01/24/19 08:32 AM
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Rod S Offline OP
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Originally Posted By: Franz Schiller
What's the Roland-ish looking app on the iPad to the right?

iPG-800 - MIDI Controller iPad app emulating the functionality of the PG-800, PG-300, PG-200 and PG-1000 Synthesizer Programmers that were built by Roland.

App Store Link


Korg Kronos X73 / ARP Odyssey / Yamaha CS6x / P140 / Motif ES Rack / Akai MPK249 / Roland D-05 / JP-08 / Novation Mininova / NL2X / Waldorf Pulse II
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Re: Is there really a quality problem with DSI/Sequential? [Re: Rod S] #2971323 01/24/19 05:52 PM
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I've had several units. The only problem I ever had was with an early model tabletop synth. If you turned it upside down half of the knobs would fall off and there was no way to tighten them. The problem went away with later models.


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