Just feeling frustratned and need to vent.
They’ve had it three weeks, and still haven’t opened it up. I’ve managed to cover all my other gigs without it and won’t miss it except for the guitar processing abilities. But for my Pink Freud tribute, it’s a necessity (and core instrument). Luckily, we have been on a short hiatus, but I’ve got another show coming up 11/20, and then in December. Ack!

That's impressive. Nice to see Muse is on top of things.

Tony, hopefully they will get around to fixing and sending it back in less than 3 weeks.

Otherwise, it sounds (no pun intended) like a good time to poke around in the existing rig just in case Muse fails to deliver.

Optimistically, I believe you have enough toys to more than efficiently cover the PF tribute gig too. Get to work bro.

When I bought my Receptor Pro JR I felt like I gave Muse Research the kiss of death.

My previous large purchases were a Prophet 600/Drumtrack s/Sequencer, Oberheim Matrix-12, and Ensoniq TS-12.

I like American manufacturers but if I'm buying start playing the funeral march. Yes, I have a pre-Suzuki Hammond and Leslie. And a Johnson J-Station. You get the drift.

Muse Research seems to be drifting from way early pre-announcements (Muse Machine), to near vaporware (Direct Install) and on to pure delusion lately. They rallied nicely last year to get many VSTs 'muse enabled' but are running backwards again.

I've never heard of them sitting on units waiting to be serviced. On KVR a phone call 5 minutes late gets a nasty post and a customer hissy fit.

Yeah, they told me they had a "lot of units on the bench".

So encouraging.

That blows! Hang in there dude!

That is a shame.

I've been thinking about acquiring a Receptor with Komplete Inside at some point in the near future. Fortunately I'm not in a rush and thus have the time to sit back and observe.

If you are happy with the VST selection when you buy your Receptor you'll like your Receptor. If you want to be cutting edge and get new VSTs as soon as they are released you will hate your Receptor. 99% of the whining is from people that missed that when doing their research prior to purchase.

I'm mainly just interested in Komplete - particularly Reaktor and Guitar Rig, although I understand some components of Komplete have been removed from the package, most notably the virtual B3.

Of course the turnaround time when something unfortunate happens to a unit, as in tonysound's case, is of interest to me too, hence my

Good news...not! I called again, "tech support is not in today". They weren't in Wed. or Thursday either. "There are 20 units on the bench before your's." "Really? Are they the SAME 20 that were before mine 2+ weeks ago?" "I don't know. Do you need this back soon?"

Just to be different (as I'm sure everyone says, "of course, I needed it yesterday", even though they and I do) I felt like telling him "No, not at all, hang onto it, I don't need it until the next Presidential Inauguration."

I still don't get why people choose a Receptor over a MB Pro. Or a Windows notebook, for that matter.

In the past there were many raves about turnaround as they cater to working studios and touring musicians.

Hey Tony, you are more than welcome to use my Little Phatty if you don't have your Receptor back in time for the Freud show. This would at least cover your leads.....

+1

A laptop on stage for me looks wrong, Receptor is discrete, had I been in the same area as you Tony you could have used mine, heck it was you who recommended a fine company to get it from.

Mines a rev C, I'll not be buying into the new models. The Receptor with 1.8OS only has 3GB working RAM even though 4 is installed. I'd rather buy another rev c and have 4GB being a heavy sample user.

Hang in there.

+1

I think a laptop vs. Receptor depends on what kinds of places you play. MainStage is great, but my impression of Receptor is that it works a bit more like a rack module. I can't say I've ever used one nor got a look at one though. OTOH, a laptop is going to have wires and interfaces connected to it so there is all that to deal with.

I say this looking at my 15" MacBook Pro, a killer machine that works great.

Joe has it right. It works like an extremely easy to program module. My dissatisfaction lies not with the Receptor itself but their pretty shoddy tech/repair team and communication.

Wow. I should have that framed!

Yeah, everytime I think about using mainstage at a serious gig, I think about having to also drag my Apogee ensemble into a club, and think twice. It would be nice if I had another interface, but I don't.

So you go mac book pro + interface + some kind of crowd/jostle/drink proof real estate somewhere on stage for this precious computer, and it does seem like a pain. With a receptor, you're using a dedicated rack that would fit in the rack that i already use.

Still, it's an embarrassment of riches these days really. Worse case, you go direct out of the 1/8th " audio out on the laptop. Hey, it could be worse.

No, it couldn't. The 1/8th inch out on the MacBook sounds terrible. You often get clock noise from the computer itself. Get an interface, any interface.

I wonder if they had a bad batch go out and now suffer an overload of maintenance?

Well, if so, A) it's not my problem; and B) would this really be the time to have all of Tech support taking Wed/Thurs/Fri/Sat/Sun off? There may be only one guy in that department, but again, it's bad business and bad Karma to tell someone "two weeks", then 3 weeks later say "two weeks".

It's left a very f'd up taste in my mouth, and I really am/was a proponent of the Receptor. It's disappointing to say the least.

Reseptor is a good product. What is keeping it from being a great product is Muse. Muse has a big problem.

Worst case scenario. It could be worse.

Pardon, Boba. I must be suffering from a pronoun association dysfunction.

Update: yesterday, Monday, Nov 2, I decided to call in a favor: I had met one of the biggies from Muse at a previous forum hang a few months back (to protect his anonymity and his cellphone minutes and his time, he shall remain nameless). Well, I called him and whined about my situation; he was not even in California, but said he’d take care of it.

And take care of it he did: My Receptor is being shipped back to me today, and it only cost me $140. Hopefully all issues have been addressed, but from the ticket report, it seems they have been. I hated being the squeaky wheel, but sometimes you gotta do what you gotta do. I’ll give one last update once the Receptor is back and I’ve had a chance to fire it up.

Thanks for listening to me vent!
T

Too bad you had to take that step, Tony. I'm glad you got it taken care of, no doubt, but I'm curious how long it would have taken otherwise.

Yep.

It immediate brings to mind the Joe Pesci quote from "Lethal Weapon" with regards to them having their way....

Tony, since you phoned a friend, I guess that means you have 2 life-lines left.

Got my Receptor back last nite finally. All my programs were now recognized by the Receptor, including the iLok'd vsts, but for some reason, now all my presets took 30 seconds to load!!!

After changing some settings randomly to see if I could generate a quicker load time to no avail, I called California. Gave me advice on how to reset cache memory, which didn't help, but that made me go back in and go back and change the settings I originally had (ignore bank select and go directly to MULTI program changes, and enable Zload), and that seems to be the work around, as now things were loading like they should. I still want to find why I need to ignore bank select to speed up the process, but for now, this will work.

I had developed some workaround with my other midi modules that were fine and workable, but as soon as I heard my Receptor again, it was clear...this thing is a beast!

Here's hoping my lofe affair is back on!
T